2025 Jeep Grand Cherokee

The contact owns a 2025 Jeep Grand Cherokee. The contact stated that the tailgate was inoperable. While in the rear of the vehicle, his wife pressed the tailgate button, and the tailgate forcibly closed without warning. The contact sustained an injury to the top of the head that made him fall to the ground, where he lay injured for approximately 20 minutes; medical attention was provided at the clinic and a hospital. The vehicle was taken to the local dealer, who was unfamiliar with the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and assigned an inspector from Bosch who was unable to keep the tailgate raised. The failure mileage was approximately 3,000.

The contact owns a 2025 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the message "Auto Emergency Braking Limited - Service Required" was displayed with an audible chime. Additionally, the cruise control became inoperable. The vehicle was taken to the local dealer, who reprogrammed the CADM. After retrieving the vehicle, the failure reoccurred. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 4,800.

I am having issues with the screen in my vehicle going black. The dealership repair facility keeps pushing me to Case Number S258A000007 and says that my rear camera and safety features are not impacted, but as you can see from the video and pictures, they are. I have tried contacting the manufacturer with no return call. The dealership repair facility said they will not touch my vehicle, so I am left with an intermediate safety feature issue.

Subject: Forward Collision Warning Plus and Advanced Brake Assist Failure – 2025 Jeep Grand Cherokee Laredo I am reporting a safety defect involving the Full-Speed Forward Collision Warning Plus and Advanced Brake Assist systems on my 2025 Jeep Grand Cherokee Laredo. The vehicle does not provide forward collision warnings or apply assistive braking in situations where a collision is imminent. On multiple occasions, a vehicle in front of me slowed or stopped while turning into a driveway or parking lot. My Jeep provided no visual alert, no audible warning, and no braking assistance. I had to manually brake to avoid rear‑ending the other vehicles. I brought the vehicle to the dealership. During testing, the system could not be activated on my Jeep. We then tested another Jeep of the same model and year; its system also failed to activate until we were within approximately three feet of the vehicle ahead. My Jeep never activated at any distance. The dealership stated that because Adaptive Cruise Control slows the vehicle when active, the collision warning and brake assist systems must also be functioning. This explanation is inconsistent with how these systems are designed to operate, and it does not address the failure of the Forward Collision Warning Plus system to activate in real‑world or controlled conditions. This appears to be a systemic failure of the collision‑avoidance technology on this model, creating a significant risk of rear‑end collisions.

Vehicle lunges at a dead stop. Vehicle power quit while driving on the highway

See attached document for complaint. This letter is to fo rmally notify you of my vehicle's fai lure to conform to the express warranties under the Ill inois Lemon Law, and to demand compensation. The vehicle had a significant defect that was not, and r bel ieve could never have been, corrected after a reasonable number of attempts. As of the date of this letter, there is still no remedy available for thjs dangerous defect and dealerships cannot and still will not attempt to repair due to this failure on your company. Furthermore, this dangerous recall has been in effect without a remedy for more than 30 business days. The following is a summary of the problem and the repair attempts: • Description of Defect: The charger in the vehicle did not fi rst work in August 2025. The dealership where we purchased the vehicle referenced above, was able to temporarily repair this issue. We were without the car for approximately one week. ln mid-October 2025, we were alerted for a software recall regarding the vehicle which was handled at the same dealership. In late October 2025 we were alerted to another recall alert regarding the vehicle (NHTSA #25V74 J, Chrysler #68C). This recall had no remedy and sti ll does not have a remedy as of the date of this letter and at the time we were left not choice but to " fire sale" the vehicle back to the dealership. Please note due to no fix being available, any attempts to repair wer,e futile and the dealership would not take any appointments when we contacted them several times. Further, the recall advisory stated the following "A vehicle fi re can result in increased risk of occupant injury and injury to persons outside the vehicle. Vehicle risk is reduced when the battery charge level is depleted. Accordingly, owners are advised to refrain from recharging. Out of abundance of caution, FCA US is also advising owners of these vehicles to park away from structures or other vehicles until a remedy is obtained." Clearly, we were not able to use our vehicle due to the recall and were advised not to park near other structures or other vehicles (not sure where we were supposed to park the vehicle). Furthermore, there is yet another recall (issued in early November) that had no remedy regarding the engine and potential issue with propulsion stopping unexpectedly. Obviously, this car was and still is dangerous to charge, drive and even park near anything; basically a ticking time bomb. Again, at the time we fire sold for a huge loss due to the defect not being able to be remedied, the vehicle had not been able to be stored or used safely for over 30 business days, and there still was not a remedy or solution to repair or fix the defect relating to the recalls (and there still is not one as of the date of this letter). This clearly meets the criteria for a "reasonable number of attempts" under the Illinois Lemon Law, specifically either the vehicle being out of service for 30 or more business days or the same issue being repaired four or more times without success. Furthermore. the defect has potentially caused severe and emotional distress for my wife and family due to the fact the recommendation for the defect is to not park the vehicle near a structure or any other vehicle. This has caused sleepless nights in not knowing if this vehicle will sporadically set fire and cause irreparable harm and injury, yet alone loss of life. Due to the fact this defect posed a severe hazard and potentially could cause greater harm (not only severe structure damage but injury and/or loss of life), we sold the car back to the dealership on December 4, 2025 for $38,000 (a much lower value than if it were not for your defects). Please note even the dealership said they could not re-sell the vehicle with a recall without a remedy and would have to auction the vehicle (hence the depressed value they bought the car from us). I am formally requesting that you resolve this matter in accordance with the Ill inois Lemon Law and a

The contact owns a 2025 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

On multiple occasions, the transmission does not respond to gear changes such as moving from drive to reverse or park into drive. On those occasions, the D for drive would be blinking. More concerning and very dangerous is a lack of propulsion mid drive, the transmission would not go into gear. The engine would rev high, and it would not move forward, except by whatever momentum it originally had. This has happened to me on at least four occasions two of which I was in the left lane of three and four lane wide streets with cars passing me at high speed on the right. I needed to pull over turn the car off and then on again, which is the only way that the transmission would start working again. Sometimes the transmission would be jerky, especially after those incidents. crossing three and four lanes while people are going 50 and 60 miles an hour is a very dangerous situation when you have no power. The car is a new car. I have had it for only two months and it has been doing this intermittently the entire time. This has been at the dealer for service two times so far and has not been able to be replicated, however, I do have one incident on video. There were no warning lamps messages, and there are no error codes that are found by the dealer.

See uploads for detailed information.

The current recall is unable to happen as it has to be over 50 degrees. This is the second major recall in under one year. I have had issues with the radio, apple car play, the engine dying while in park and idling. Additionally, the vehicle suddenly lost power while driving it at 65 mph on a major highway when trying to pass. The only answers I get is the lemon law. This vehicle is not safe, the dealer has only offered for me to trade out of it into something extremely higher of payment. I am requesting a dealer buyback due to major safety concerns. This vehicle should not even be on the market. The acceleration issues continue and I am DONE!

While driving at highway speed, I accidentally brushed one of the paddle shifters on the steering wheel. This immediately forced the transmission into a lower gear, causing the engine to rev very high. I had to pull over on the highway shoulder to figure out how to return the vehicle to normal automatic Drive. This situation felt unsafe and distracting, especially in traffic. I contacted my local Jeep service department to ask whether the paddle shifters can be disabled or if there is a software setting to prevent accidental engagement. I was told there is no way to disable this feature. Given how easy it is to trigger unintentionally, I’m concerned this could lead to unsafe situations for other drivers as well.

The above vehicle was rented to my wife from Avis location at Bradley Airport in Connecticut from January 4th,we had it until January 12th before learning about the recall. Avis swapped the vehicle for use when learend about it, but have not refunded us for the days of diving with a recalled vehicle.