2024 Jeep Grand Cherokee Problems & Complaints

This vehicle has experienced repeated mechanical and electronic failures since delivery, including hybrid drivetrain faults, heating system malfunctions, and multiple diagnostic repair attempts. The vehicle is also subject to active Safety Recall 78C, which identifies a manufacturing defect that may cause catastrophic engine failure and vehicle fire risk. The manufacturer has acknowledged that a repair remedy is currently unavailable. The dealership that sold and serviced the vehicle has also recently ceased operations following acquisition by Carvana. These conditions materially impair the vehicle’s safety, reliability, and usability.

I have a 2024 JEEP 4xe. I received a notice not to charge the car or park indoors as it a potential fire hazard. The car has been in the shop over ten times These services included water pump, new antennas as the car would not start, two new keys, low tire pressure light won’t go off, radio malfunction, body shop as door from factory was not installed properly, car stopped on middle of road and died, rented a car from Enterprise Leasing received message to return asap as it could cause a fire. Car only has 15323 miles on it. Keep getting the run around from Stellantis. Please help.

Hello, I am reaching out regarding a serious safety issue involving my 2024 Jeep Grand Cherokee 4xe under an active recall (78C), which Stellantis has acknowledged can cause an engine fire or sudden loss of vehicle function. Despite the severity of this recall, there is currently no remedy available. I have contacted Stellantis corporate multiple times and have been met with consistently poor customer service, including being told I am not allowed to open another case because my issue is “irrelevant” due to it involving a recall. I am leasing a vehicle that is not safe to drive, with a known fire risk and no repair solution. I have formally requested that Stellantis buy back the vehicle without penalty given the safety risk and inability to use the vehicle as intended. They have refused to accept the vehicle back or offer any meaningful resolution. This raises serious concerns about consumer safety and corporate accountability—particularly when a manufacturer acknowledges a defect but refuses to take responsibility for removing unsafe vehicles from the road.

Vehicle battery(s) consistently fail. Batteries have already been replaced once but they persist to fail especially if the vehicle sits for 1-2 days. This causes the vehicle to either not start at all, or starts, but then fails when you attempt to restart, once at your destination, leaving you stranded. No warnings. This was reported to the dealer when it originally occurred. Apparently there is a wide spread issue with this year vehicle due to a parasitic drain on the batteries from the vehicles electronics. Original issue was 01/01/2026 and again on 04/09/2026.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the transmission independently shifted into neutral. The vehicle lost automotive power and several unknown warning lights were illuminated. The vehicle was driven to the shoulder of the road. The vehicle was turned off. The vehicle was restarted. In addition, the unknown warning lights were off. The vehicle was taken to the dealer. The contact was notified of Manufacturer Recall Numbers: 73C and 68C and the repairs were performed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer; however, the failure was not duplicated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part for the recall repair was unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000.

NHTSA Complaint Draft I am filing a follow-up complaint regarding Recall 78C on my 2024 Jeep Grand Cherokee 4xe. This recall involves risk of catastrophic engine failure, loss of propulsion, and potential fire. It has now been approximately 5 months since the recall was issued, and there is still no remedy available. I have completed all other recalls that had remedies and have fully complied with all manufacturer instructions. Due to the safety concerns and lack of a remedy, I was instructed by Stellantis to obtain a rental vehicle when a loaner was not provided. I incurred out-of-pocket rental expenses based on this guidance. However, despite multiple follow-up emails, Stellantis has failed to provide any reimbursement process, timeline, or response regarding these expenses. Additionally, I have received conflicting and unclear guidance regarding safe operation of the vehicle, including whether it can be driven or charged. This has significantly impacted my ability to safely use the vehicle for its intended purpose. At this point, I have made multiple documented attempts to resolve this directly with Stellantis and have received no response. This situation reflects a lack of remedy, lack of communication, and failure to reimburse expenses incurred under manufacturer direction. Immediate action and oversight are needed.

I am [XXX] , lessee of a 2024 Jeep Grand Cherokee Limited 4xe, VIN [XXX] . This vehicle is subject to three open safety recalls, including FCA Recall No. 78C (NHTSA 25V-766), which states the engine may be contaminated with sand from the casting process, leading to catastrophic engine failure, vehicle fire, or sudden unrecoverable loss of propulsion. Stellantis has confirmed there is no available repair and no parts — the recall status reads "Parts Unavailable" and "Incomplete." I am a father of three young children. My wife and I use this vehicle daily, including to transport our kids to school. Every day we face the impossible choice of putting our children in a vehicle the manufacturer itself says could catch fire or lose all power without warning. I reported this to the dealer, Westbury Jeep, on February 10, 2026. They acknowledged the danger but said that replacement vechicles can only be provided by the lessor, Stallantis. I then wrote to Stellantis's executive team. The only response came from [XXX] , Customer Care & Experience Executive Referrals Manager [XXX] , [XXX] ), who offered to cover two lease payments and a gas card. She asked me to send my lease information so Stellantis Financial Services could follow up. I sent it. Stellantis Financial never responded — not a call, not an email, nothing. I am requesting that NHTSA investigate Stellantis's post-recall conduct and contact [XXX] regarding my case (XXX XXX). Despite acknowledging a life-threatening defect with no fix, Stellantis continues to collect $590 per month in lease payments while leaving my family in danger. I need a safe replacement vehicle immediately and a full refund of all payments made on this unsafe vehicle. Stellantis's response has been wholly inadequate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving approximately 55 MPH, there was an unknown warning light flashing on the instrument panel before the vehicle stalled. The vehicle was towed to a local dealer. The contact was not informed of any diagnostic tests or fees by the dealer. The vehicle was not repaired. The contact was aware that the VIN was included in NHTSA Campaign Number: 25V766000 (Engine); and related the failure to the recall; however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 30,000.

Vehicle is a 2024 Jeep Grand Cherokee 4xe (PHEV) subject to Safety Recall 78C (25V-766), issued November 2025. The recall states the engine may be contaminated with sand from the casting process, which can cause catastrophic engine failure, vehicle fire, and unexpected unrecoverable loss of propulsion. No remedy has been developed or made available by the manufacturer as of April 2026 — more than five months after the recall was issued. The manufacturer has confirmed in writing that an active stop-sale and stop-production order is in effect on all affected 4xe models due to this unresolved defect. Despite this, the manufacturer has simultaneously deemed the vehicle "operable" and denied a buyback request, requiring the consumer to remain in possession of a vehicle that cannot legally be sold due to its unresolved safety status. The manufacturer's written target window for the remedy was February–March 2026. That window has passed with no repair available and no updated timeline provided. The consumer has been without full use of the vehicle since January 2026 and has been paying out of pocket for rental transportation. The defect has not been confirmed by a dealer because no remedy exists for dealers to perform. No crash, fire, or injury has occurred, but the consumer has chosen not to operate the vehicle due to the known fire and catastrophic failure risk documented in the recall notice itself.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH, the vehicle stalled. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine). The local dealer was contacted several times and confirmed that the part for the recall repair was on back order. The vehicle was not diagnosed or repaired. The manufacturer was contacted by email, but there was no response. The failure mileage was approximately 9,500.

When accelerating, the car suddenly jerks and stops moving at a consistent speed. This happened multiple times over the last 8 months or so. Sometimes it happens immediately after backing out of my driveway. It has also happened while driving on a highway at high speeds (65mph) where I've nearly been involved in high speed accidents. There was a recall back in November that claimed this was a software issue, however, it has continued to happen. No warning lights come on.

I have had multiple issues with glitches in the electrical system. Specifically relating to the screen. It will shut off on its own, it will switch screens on its own and more recently, completely off. I was unable to get the black screen to turn on for quite a while, I turned the vehicle off multiple times, I also tried a hard reset multiple times for it finally decided to work. At times, the backup camera does not pop onto the screen. My issues are very similar to the recall, jeeps with electrical issues, but mine has not been recalled.

Driving on highway, "Service Hybrid Electric Vehicle System" warning came on, vehicle lost all propulsion, needed to pull over on road and restart the engine. Almost got into accident with car behind me because of sudden power loss.

I am filing this complaint regarding an unresolved safety recall (Recall 78C) on my 2024 Jeep Grand Cherokee 4xe, which has now been open for approximately 139 days without a remedy. This recall involves engine manufacturing contamination that may lead to catastrophic engine failure, loss of propulsion, and potential fire risk. Despite the seriousness of the recall, Stellantis has failed to provide a remedy and has given conflicting and unclear guidance regarding safe operation. At one point, I was instructed to operate the vehicle using the gasoline engine only. I was later told Stellantis cannot provide technical guidance and to contact the dealership. The dealership has stated they have no clear direction from Stellantis. As a result, I have no clear understanding of whether it is safe to operate the vehicle, use electric mode, or rely solely on the gasoline engine. Restricting use to the gasoline engine also prevents use of the plug-in hybrid system, meaning the vehicle cannot be used for its intended purpose, resulting in increased fuel costs over several months. I have also incurred out-of-pocket rental car expenses during recall service. Stellantis indicated reimbursement would be available but has not provided a process or responded to follow-ups. Given the nature of the recall and lack of guidance, I cannot determine if this vehicle is safe to transport my newborn child. At this point, I am concerned with both the unresolved defect and the manufacturer’s failure to provide consistent safety direction, communication, or a path toward resolution.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the vehicle had experienced a premature loss of battery charge while driving in electric mode. Additionally, the vehicle hesitated while depressing the accelerator pedal. The TPMS warning light was illuminated. The vehicle was taken to the dealer for the recall repair; however, the part to do the recall repair was on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that there was partial vehicle rental assistance pending approval. The failure mileage was approximately 3,000.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal stopped responding while depressed. The contact shifted to neutral(N) and back into drive(D) for the vehicle to return to normal functionality. Additionally, the transmission was not shifting properly. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 12,000.

I am writing to outline my urgent concerns regarding the 78C recall affecting the 2023–2025 Jeep Grand Cherokee 4xe and 2024–2025 Wrangler 4xe SUVs. This recall was initiated due to a manufacturing defect where casting sand remains in the 2.0L engine, presenting a risk of catastrophic engine failure, sudden power loss, or fire. The potential for engine fire or unexpected power loss represents a significant safety risk to my family. The possibility of fire, even when the vehicle is parked and not in use, puts my home and neighboring properties in danger. This risk is especially heightened during Colorado’s wildfire season, when any vehicle fire could quickly escalate into a larger disaster. Due to the recall, I am unable to use the vehicle as intended under the terms of my lease agreement. I cannot safely operate or charge the vehicle. Furthermore, the requirement to park the vehicle outside does not eliminate the risk of fire, which continues to threaten my property and those nearby. There is currently no available repair or remedy for this defect. As a result, the vehicle is unusable for an indefinite period of time. Given the unresolved safety hazards, inability to use the vehicle, and lack of a repair solution, I formally request that you initiate a buy back of my affected vehicle. This action is necessary to ensure my family’s safety and to resolve the ongoing hardship caused by this recall.

My vehicle has an open safety recall (NHTSA Recall 25V-766 / FCA campaign 78C) stating the engine may be contaminated with sand from the casting process, which can cause catastrophic engine failure, fire, or sudden loss of propulsion. The recall has been active since November 2025 and the manufacturer states parts are unavailable, so the defect cannot currently be repaired.

I am submitting a complaint regarding NHTSA Recall 25V-766 affecting my Jeep 4xe vehicle. This recall states that engines may have been contaminated with sand during manufacturing, which can lead to catastrophic engine failure, sudden loss of propulsion, or vehicle fire. My vehicle currently shows the recall as open with the status “remedy not yet available / parts unavailable.” This means there is no repair available to address a known safety defect involving potential loss of propulsion and fire risk. I am concerned that sudden engine failure or loss of propulsion at highway speeds could create a significant crash risk for my vehicle, my passengers, and other motorists. Operating a vehicle with a known defect that could cause sudden engine failure while driving presents a potential crash hazard to occupants and other motorists. Owners are being asked to continue driving these vehicles despite the manufacturer acknowledging the defect and not yet providing a remedy. I respectfully request that NHTSA review the handling and timing of this recall to ensure a timely repair solution is provided to affected

I am the owner of a 2024 Jeep Grand Cherokee 4xe which is currently subject to two urgent safety recalls: Recall 68C (NHTSA 25V-741) regarding a high-voltage battery fire risk, and Recall 95B (NHTSA 25V-766) regarding engine sand contamination. On March 13, 2026, I attempted to have these recalls addressed at an authorized dealership (Brooksville Jeep). I reported two specific safety symptoms: Abnormal loud engine noise during acceleration and shifting, which is a documented warning sign of catastrophic engine failure under Recall 95B. Significant electric range depletion (a 10% drop from 32 miles to 29 miles), indicating potential battery cell instability under Recall 68C. Despite these reported safety symptoms and the official "Park Outside / Do Not Charge" advisory, the dealership and the manufacturer's recall department refused to provide a loaner or rental vehicle. They instead placed me on a "waitlist" and instructed me to continue driving the vehicle. By refusing to provide a safe, non-defective loaner vehicle while remedies are "under development," the manufacturer is forcing me to operate a vehicle that is a documented fire and stalling hazard. This puts my safety, the safety of my passengers, and my property at risk of a thermal event or a sudden loss of propulsion on public roads

As the car was driving the engine stopped. Is is on par with their 78C Recall for Jeep Grand Cherokee 4xe. The car as noted by the recall is unsafe to drive after an issue has presented relating to the recall 78c. Stellantis refuses to start an early lease termination.

The vehicle was in Hybrid mode. My wife was driving and had slowed to enter a roundabout to yield to another vehicle. When she accelerated and entered the roundabout, the vehicle stalled / shut itself off and flashed Service Hybrid System. She had to coast to a stop as it lost all propulsion. The vehicle started again after shutting it off and letting it go to sleep by opening the door. This same issue happened while slowing, then accelerating into a roundabout while I was driving a few weeks before in "Electric" mode. During this event, it stalled in the middle of the road and was blocking traffic. I had to shut the car off, open the door, wait, then restart it by going to "sport mode" to get the gas engine started.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not available for the recall repair. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure.

The contact leased a 2024 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the Lane Departure and cruise control mode unexpectedly deactivated. The vehicle was taken to the dealer, where the infotainment system was reset, and the vehicle was temporarily operated as needed. The failure recurred intermittently while driving, requiring the driver to pull over to the side of the road to reset the infotainment system. Additionally, the contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); and the vehicle was taken to the dealer for the recall repair; however, the high voltage battery was not yet available, and the vehicle remained with the dealer for 50 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 8,000.

While reversing on a snowy day the wheels proceeded to spin when the reverse sensors activated the brake system which resulted in damage to the rotor and breaks in the brake caliper resulting in tire failure and then suspension damage.

See attached document for complaint. Safety Recall 68C / NHTSA 25V-741- High-Voltage Battery Fire Risk On or about November 6, 2025, FCA issued Safety Recall 68C / NHTSA 25V-741, advising owners of a high-voltage battery fire risk. The recall notice explicitly states: • "A vehicle fire can result in increased risk of occupant injury and injury to persons outside the vehicle." • "Owners are advised to refrain from recharging." • "FC~ US is advising owners to park away from structures or other vehicles until the remedy is obtained." • "The remedy for this condition is not currently available." These instructions effectively prohibit safe and normal use of a plug-in hybrid vehicle and raise serious concerns regarding public safety and property risk. Page 1 of 4 Dealer Visit and Lack of Remedy On December 3, 2025, I presented t he vehicle to an authorized Jeep dealer: Bob Johnson Chrysler Dodge Jeep Ram - Watertown 18712 US-11, Watertown, NY 13601 Phone: (315) 965-8072 Contact: John (Service Manager) The dealer confirmed that no repair remedy existed at that time. I requested a formal repair order documenting the visit and recall status; however, the dealer refused to provide a repair order, instead offering only a coverage report indicating the recall as active with "Parts not available." Despite my explanation that documentation was required under New York State law, the dealer declined to issue a repair order. Manufacturer Contact Issues On December 3, 2025, I attempted to contact Jeep Cares to open a warranty or recall case. On two occasions, my calls were disconnected. A case was event ua lly opened: • Jeep Case Number: [XXX] I was later notified around December 24, 2025 t hat a potential remedy might be available involving a software reflash and possible high-voltage battery replacement. On December 29, 2025, I contacted t he dealer to schedule service. The earl iest available appointment was January 14, 2026, despite explaining the seriousness of the fire risk and safety warnings. Additional Recall: Safety Recall 78C / NHTSA 25V-766 - Engine Fire Risk On January 4, 2026, I received notice of a second reca ll affecting this vehicle: Safety Recall 78C / NHTSA 25V-766 - 2.0L Engine Fire Risk This recall stat es: • "A vehicle fire can result in increased risk of occupant injury and injury to persons outside the vehicle as well as property damage." • "A loss of drive power may result in a vehicle crash without prior warning." • " The remedy for this condition is not currently available." Page 2 of 4 This second unresolved fire-related recall compounds t he safety risk and further limits the vehicle's safe operation. Safety Impact Due to these recalls: • The vehicle cannot be safely charged. • The vehicle cannot be safely parked near structures or other vehicles. • The vehicle presents a documented fire risk to occupants and the public. • The vehicle has been effectively out of service for more than 30 days. The vehicle is primarily driven by my pregnant wife, who no longer feels safe operating or parking the vehicle under these conditions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am submitting this complaint regarding Recall 78C (NHTSA Recall 25V-766) affecting my 2024 Jeep Grand Cherokee 4xe. The recall states that engine block casting contamination may result in catastrophic engine failure, loss of propulsion, and possible engine fire. This recall has now been open for approximately 120 days without a remedy available. Stellantis has confirmed that engineers are still working to develop a repair and that customers will be notified when a remedy becomes available. Since purchasing this vehicle in May 2024, it has been subject to five recalls within approximately 18 months of ownership: Recall 78C – NHTSA Recall 25V-766 Recall 68C – NHTSA Recall 25V-741 Recall 73C – NHTSA Recall 25V-576 Recall 28C – NHTSA Recall 25V-472 Recall D5B – NHTSA Recall 24V-944 Due to the severity of the defect described in Recall 78C and the number of recalls affecting this vehicle, my family has lost confidence in the safety and reliability of the vehicle. My wife is currently unwilling to ride in the vehicle because of the risk described in the recall. With a newborn child arriving next week, this situation has placed significant strain on our household because we are effectively operating with only one vehicle. I am submitting this complaint to document the ongoing safety concern and the extended delay in providing a remedy for this recall.

The above checked AND Visibility Wiper and Auto Emergency Braking lights come on occasionally for no reason while driving The touchscreen can get very hot and go blank at times The Electric battery is not able to be utilized in cold or hot outdoor temperatures The heating system on highest temp occasionally blows cool air -not warm/hot The engine light came on last week and the electrical power system will not engage even with full charge

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part for the recall repair was not yet available. The dealer was contacted, and the contact was informed that parts were not yet available. The contact stated that the vehicle was needed for transportation to attend medical appointments. The manufacturer was not contacted. The contact had not experienced a failure.

I am submitting this complaint because my vehicle’s driver seat has a dangerous and unpredictable defect that creates an immediate safety hazard. While the vehicle is in motion, the driver’s seat will suddenly and randomly move forward without warning, pushing the driver into the steering wheel and crushing the leg and footwell area. This is not a minor adjustment issue—it is a sudden mechanical movement that physically forces the driver into an unsafe position while actively operating the vehicle. This has occurred at highway speeds and in heavy traffic, which makes the situation extremely alarming. When the seat unexpectedly moves forward, the driver is forced closer to the steering wheel, restricting movement and making it difficult to properly steer, brake, or maintain control of the vehicle. In those moments, the driver’s ability to safely operate the vehicle is compromised. The only way we have been able to stop the seat from continuing to move forward is to perform an emergency maneuver, pull the vehicle over, completely shut the vehicle off, and restart it in order to reset the system. Until the vehicle is fully turned off and restarted, the seat will not return to its normal position. The vehicle has been taken to the dealership twice after the check engine light came on. Each time, we were told the light was being triggered by the “comfort seat module.” However, despite the system indicating an issue with the comfort seat module, the dealership stated they could not find any problems with the seat or the module itself. This situation is extremely frightening and dangerous. A driver being physically forced forward into the steering wheel while traveling at highway speeds creates a serious risk of losing control of the vehicle. This defect puts not only the occupants of the vehicle at risk, but also other motorists and pedestrians sharing the roadway. This issue needs to be investigated before someone is seriously injured or worse. No driver should have

The vehicle has now experienced two complete electronic system failures while driving at approximately 45 miles per hour. During both events, all dashboard warning lights illuminated, and I lost power steering and brake assist. The engine remained running during the failure, but vehicle control systems were disabled. The first repair was documented as a disconnected electrical component, but the same full failure has occurred again. I consider this a serious safety defect, and I do not feel safe operating the vehicle

The rear trunk opening while the vehicle is in motion The vehicle shutting down while driving at speeds over 40 mph, failing to recognize that it is moving The radio and infotainment system freezing for days at a time The vehicle frequently dying and becoming completely inoperable Situations where the vehicle cannot be jump-started because it sparks, while all doors remain locked, leaving me with no way to access the car The car showing different & random amounts of fuel levels in the vehicle. None of which are accurate. It will show a half full tank with 157 miles left and within 10 minutes it then says I have a full tank with 342 miles left & it continues to change inaccurately.

Nothing has malfunctioned yet, but this recall has been outstanding since November, 2025, and today is the last day of February, 2026. No remedy is available and its been four months.

1 Drive train and is available for inspection. 2 Vehicle stops and will not move, in traffic. 3 Unknown reproduced but happened twice. 4 Yes, Dealership. 5 No Messages or lamps were displayed.

So we where never notified of the recalls on are vehicle, we found out for are selves. Dealership never notified us of them at the last oil change, and now we are trying to get out of the vehicle

Subject: Formal Complaint and Request for Escalation – 2024 Jeep Grand Cherokee 4xe Trailhawk – VIN [XXX] Good Day, I am formally requesting an immediate engineering review and reconsideration of the denial of warranty coverage for my 2024 Jeep Grand Cherokee 4xe Trailhawk, VIN #[XXX], currently with approximately 3,012 miles. I believe a serious error and injustice has occurred regarding the diagnosis and classification of this vehicle’s failure as “weather related.” This conclusion appears arbitrary and unsupported by any documented root cause analysis, engineering findings, or formal repair report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a 2024 Jeep Grand Cherokee that I purchased July 19, 2024.I started having operational problems with the vehicle within two months. The car was in and out of the dealership five times through Nov. 2025. Each time the problem was verified by the service department and documented as such, including an incident of the engine shutting down when entering the expressway. I filed a lemon law claim September 2025, and settled December 2025. However, no reimbursement has been received. On Feb. 15, 2026, my car shut down completely as I was exiting a belt driven car wash, resulting in crashes of two vehicles in back of me. I had no control of shifting gears to move forward.

While driving down the road on the highway, the hood randomly popped open, engaging the emergency breaking system extremely harshly. Then the vehicle was unable to shift back into gear. Reported problem to dealer and no codes shown for the incident. Jeep (FCA/Stelantis) potentially had the system like Volkswagen when it knows it took it up to the diagnostic system to not show codes were an injury or something serious could’ve happened. Warning indicator lights, and all kinds of indicators were going off in the vehicle at the time of incident, but not the very next day from the dealership plugged it into the system.

My 2024 grand jeep Cherokee 4xe was purchased brand new in 2025. Since then it was been in the shop on numerous occasions. Recalls with no remedies. The car lost power on the interstate with my child in the car. This is going to cause death or serious injury. This car needs to be purchased back by Jeep. I am paying on a loan for an undriveable car at no fault of my own. I was told by the car salesman that this vehicle was in great condition. They knew the issues when selling me the car late last year.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle lost motive power. The contact was unable to park in the garage. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine). The local dealer was contacted and confirmed that the part for the recall repair was on backorder. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed the recall status. The failure mileage was approximately 25,000.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle unintendedly accelerated. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 114,213.

When on a hill with the electric being depleted under 8% the vehicles don’t know what to do for power an rolled back with no power forward even when attempting to accelerate causing potential collision with vehicle on the rear. Vehicle manufacturer refuses to service vehicle due to ongoing litigation and known problem.

• Component/System: The high-voltage battery system in the plug-in hybrid propulsion system is subject to an active safety recall related to potential fire risk. The vehicle is available for inspection upon request. • Safety Risk: The manufacturer has instructed owners not to charge the vehicle near structures and to park it away from buildings due to the risk of battery fire. This creates an ongoing safety concern because normal charging and garaging cannot be performed safely, altering how and where the vehicle can be operated and stored. After speaking with my homeowners insurance, if the home were to catch fire through this vehicle, the claim would be denied because there is an active recall stating not to charge the vehicle. • Reproduction/Confirmation: The condition has been confirmed by the manufacturer through the official recall notice. The dealer has not attempted a repair because no remedy is currently available. Despite visiting the dealer, the dealer still states not to charge the car in the house. • Inspections by Others: The vehicle has not required inspection by police or insurance representatives. The issue is acknowledged by the manufacturer as part of the recall, and no repair procedure has been released to dealers. • Warning Lamps/Symptoms: There were no specific warning lamps prior to receiving the recall notice. The issue was identified by the manufacturer and communicated through recall notification rather than a driver-observed failure. The recall notice is the first indication of the problem.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the contact was informed by dealer and the manufacturer that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine). The manufacturer and a local dealer were contact regarding the recall, and the contact was advised that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

I had just got in and started my Jeep and noticed the ABS light and Brake light was on, so I went straight to the dealer and the abs had an internal failure and has to be replaced.

This complaint is being filed as an update to prior NHTSA complaints regarding the same vehicle and Recall 78C. The issues described below remain unresolved. My vehicle is subject to Recall 78C, which warns of a defect that may result in catastrophic engine failure due to an engine block casting issue. The recall was issued approximately 90 days ago, and the status remains listed as “remedy under development,” with no repair available and no timeline provided. Since the recall was issued, I have contacted Stellantis three separate times in writing requesting: confirmation whether the vehicle is considered safe to operate while the recall remains open, and transportation accommodation while no remedy exists. None of these emails have received a response. I also contacted two authorized Jeep dealerships seeking transportation assistance. Both initially stated they do not provide loaner vehicles and are not required to follow corporate directives. Both later stated loaner vehicles do exist but were unavailable and subject to a waitlist; however, neither dealership took my information or placed me on a waitlist, nor provided any follow-up. No meaningful transportation accommodation has been provided. I have been advised only that rental reimbursement may be available, which does not prevent continued operation of the vehicle. As a result, I am being forced to continue driving a vehicle under an active safety recall that explicitly warns of possible catastrophic engine failure, without a remedy, without a timeline, and without alternative transportation. This complaint is submitted to document the prolonged lack of a remedy, manufacturer non-response to repeated safety inquiries, failure to provide interim accommodation, and continued requirement that I operate the recalled vehicle.

Component Failure: This vehicle has suffered a recurring "Loss of Motive Power" (LMP) while in motion. On [XXX], for the third time, the internal combustion engine shut off completely while the vehicle was being driven in traffic. The vehicle is available for inspection upon request. Safety Risk: This incident occurred on a public road in New York during a severe winter storm with over a foot of snow on the ground. There were two children in the vehicle. The sudden loss of propulsion in heavy traffic and hazardous weather conditions created an immediate risk of a rear-end collision and left my family stranded without power or heat in freezing temperatures. Confirmation & Inspection: This is a documented, repeat failure. The manufacturer has confirmed the defect previously and even reimbursed me for a prior repair attempt. However, the issue remains unresolved. The vehicle was inspected by an authorized Jeep dealer during previous failures, but the "remedy" provided was ineffective. I am currently awaiting a new inspection for this third occurrence. Symptoms & Warnings: Prior to the total engine shutdown, the Malfunction Indicator Lamp (MIL) illuminated on the dashboard. In previous instances, the manufacturer cited software errors or internal contamination as the cause. I suspect this is related to existing NHTSA Recall 25V-766 (Engine Sand Contamination) or Recall 25V-710 (Hybrid Control Software Failure). Additional Context: Despite the life-threatening nature of this repeat defect, the local dealership refused to provide a loaner vehicle, and the manufacturer (Jeep Wave) is refusing to fully cover the cost of a rental vehicle. I am currently paying out-of-pocket interest on delayed reimbursements from the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer officially admits a risk of catastrophic engine failure and vehicle fire due to sand contamination, but states that no remedy is available. There is no remedy for the engine fire risk (Recall 78C). I do not feel safe driving this vehicle. The dealership (Fred BEANS, Doylestown PA) confirmed the recalls but cannot fix the engine issue. I am requesting a vehicle repurchase (buyback) because the safety risk is unresolvable at this time. ​I am filing this complaint because my 2024 Jeep Grand Cherokee 4xe is subject to a high-priority safety recall (25V-766) involving catastrophic engine failure and vehicle fire risk. ​Despite the manufacturer admitting that a remedy is currently unavailable, I have attempted to resolve this through Jeep Customer Care (Case #95326573). However, the Case Managers have failed to provide any resolution or safety assurance. I have informed them that I do not feel safe operating a vehicle that could catch fire or lose power on the highway, yet they continue to delay the process and offer no alternatives. ​Management at Jeep Cares is not solving this issue and has left me stuck with an unsafe, fire-prone vehicle. The lack of a remedy combined with the lack of effective corporate support is unacceptable for a safety-critical defect. I am requesting NHTSA's assistance in ensuring the manufacturer takes immediate responsibility for this dangerous situation.

CRITICAL RECALL: NHTSA 25V-766 / FCA 78C (NO REMEDY AVAILABLE SINCE NOVEMBER 6, 2025) Status: INCOMPLETE - REMEDY UNDER DEVELOPMENT Risk Level: CATASTROPHIC Safety Risks: • Sand contamination in the engine from a manufacturing defect • Catastrophic engine failure • Vehicle fire • Unexpected and unrecoverable loss of propulsion while driving • Vehicle crash without prior warning • Risk of occupant injury or death • Risk of injury to persons outside the vehicle • Property damage Current Status: 'Remedy is under development' - NO FIX EXISTS. This recall has been open for 82 DAYS (since November 6, 2025) with no estimated timeline for repair parts availability. For nearly three months, FCA US has acknowledged that this catastrophic defect exists but has failed to develop or provide any remedy. Recall 78C: "The 2.0L engine in your vehicle may be contaminated with sand from the casting process. Sand from the casting process can contaminate internal engine components, leading to a catastrophic engine failure, which can result in a vehicle fire or an unexpected and unrecoverable loss of drive power. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. A loss of drive power may result in a vehicle crash without prior warning"

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his son was driving 50 MPH on the expressway in subzero temperatures, the vehicle started to shake abnormally. The driver pulled over and noticed oil on the undercarriage of the vehicle. The driver waited for three hours in hazardous weather for tow truck assistance. The vehicle was towed to an independent mechanic who determined that the PCV valve had frozen and referred the contact to the local dealer for assistance. The vehicle was towed to the local dealer, but the dealer was closed. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and determined there was no warranty coverage on the vehicle for the failure. No assistance was provided. The failure mileage was approximately 100,000.

I am submitting a safety complaint regarding my 2024 Jeep Grand Cherokee 4xe (plug-in hybrid), VIN: 1C4RJYB69RC714841, due to repeated loss of propulsion events while driving, including during highway merging. On multiple occasions, the vehicle has: Shifted into neutral without any driver input and failed to accelerate while merging onto a highway, behaving as though it was stuck in a gear or in a protective failsafe state Most recently, while accelerating onto a highway, the vehicle would not respond to the accelerator pedal, forcing me to pull off the roadway. I had to place the vehicle into Park, wait briefly, and then resume driving in order to restore propulsion. Twice i had to perform this on the on ramp. Very dangerous! These are the most recent incidents that have occurred, but the issue has happened at least half a dozen times before. Only now, more often. While driving in Hybrid mode (on January 17th, 18th with my daughter present; also occurred on Jan 22 (after leaving Jeep dealer and having performed TCM & PCM updates), Jan. 23 & 24) With the hybrid battery depleted (normal operating condition) With no warning lights, alerts, or messages displayed before or during the events The vehicle was taken to an authorized Jeep dealership (Safford Brown in Sterling, VA), where PCM and TCM software updates were completed, and the dealer reported “no issues found.” Despite this, the loss of propulsion issue has continued to occur. This condition presents a serious safety risk, particularly during highway merging and acceleration, where the inability to accelerate could result in a collision. The issue appears to be intermittent and does not consistently trigger fault codes or warning indicators. I am requesting that NHTSA review this issue for potential investigation, as it involves unexpected loss of drive power while the vehicle is in motion. Thank you for your attention to this matter. Sincerely, Danette Spruston

My vehicle is subject to FCA Recall #78C / NHTSA Recall #25V-766, which identifies engine contamination that may lead to catastrophic engine failure, vehicle fire, or unexpected and unrecoverable loss of propulsion, potentially resulting in a crash without prior warning. The recall is currently listed as incomplete, with the remedy under development and no repair parts available. I contacted Stellantis Client Services to request guidance regarding safe operation of the vehicle while this recall remains unresolved and to inquire about any interim accommodations or support. Stellantis has advised me in writing that no assistance, accommodations, or compensation are available at this time and that I should wait until a remedy becomes available. Given the severity of the risks acknowledged in the recall and the absence of any interim safety guidance or mitigation measures, I am submitting this complaint to document the situation and request review.

My 2024 Jeep Grand Cherokee 4xe is subject to two active safety recalls that have rendered it unusable for over one month. RECALL 1 - BATTERY DEFECT: Vehicle subject to recall for high-voltage battery issues. Stellantis installed software to throttle charging but has NOT replaced the defective battery components. This is a temporary workaround, not an actual repair. The manufacturing defect remains in the vehicle. RECALL 2 - ENGINE SAND CONTAMINATION (Recall 78C/25V766): Vehicle may have engine contaminated with sand from casting process. Stellantis's recall warns of catastrophic engine failure, vehicle fires, and unexpected loss of propulsion. When I contacted Stellantis, I was told there are NO parts available and NO timeline for repair. IMPACT: Due to fire risk and catastrophic failure potential, vehicle has been sitting unused for over one month. I cannot safely drive it. MANUFACTURER RESPONSE: Stellantis refuses buyback despite having no ability to repair these manufacturing defects. Software throttling is not a repair. No parts exist for engine fix. These are manufacturing defects Stellantis admits through recalls, yet they leave consumers with $80,000 vehicles that are unsafe to drive and cannot be repaired.

The contact owns a 2024 Jeep Grand Cherokee. The contact was informed by the dealer that the VIN was associated with NHTSA Campaign Number: 25V766000 (Engine); however, parts were not yet available. The dealer confirmed that the recall repair could not be completed due to parts unavailability. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

While driving in the Los Angelas area on March 24, 2025, on the 210 Freeway approaching the 605 Freeway the vehicle abruptly decelerated from 65mph to 45mph. A message appeared instructing "continue to your destination, do not turn off your engine, if you turn off your engine you may not be able to start it again." We contacted Jeep Connected who directed us to Cerritos CDJR. As we were heading south on the 605 Freeway the vehicle again abruptly decelerated to 28mph. This placed us in a dangerous safety situation as we were at the height of the afternoon traffic. The Service Advisor was able to determine that the Valve Body(VB) and Transmission Control Module(TCM) had failed. Also, both batteries were fully drained of their charge. The mileage was 4095. The comment was that the batteries contributed to the VB/TCM failure. We have continued to experience battery degradation with five (5) batteries having been replaced within the first year of ownership. We continue to identify battery degradation to the dealership but have received no correction to this defect. Over the past four (4) months we have documented "resting" battery voltage at a level where they are at or below 50% of their expected lifetime. While it is suggested that parasitic drain is the cause, we continually ensure that lights, radio, heating and air-conditioning and Jeep Connected are turned off when parked. I have documented to the Utah Division of Consumer Protection and NCDS these conditions. The ruling from NCDS is: DENIED. "I have reached this conclusion for the following reason: the customer did prove by shop work orders a Manufacturer defect does exist with the batteries discharging, which has affected the use and safety of the vehicle. However, there has only been three repair attempts with replacing batteries which is not considered unreasonable in my opinion." With the recognition by an Arbitrator that a manufacture defect exists which affects safety, it cannot be limited to my vehicle.

2024 Jeep Grand Cherokee 4xe, Vehicle bought new in July 2025! 3 incidents of loss of propulsion occurred while city driving from August to October in 2025. Recall 73C performed on Oct 22, 2025! On 11/18/25 requested vehicle inspection from Mcinerney auto center (Troy) per advise from Mcinerney Dealership (Alpena). While test driving had a sever transmission failure which vehicle had to be towed back to auto center. Vehicle remained on lot for 7 days with no repair! Towed (AAA) to Jim Riehl’s Friendly (Romeo) and determined sever leak from transmission. Fixed with no apparent issue with trans. Vehicle driven in hybrid mode without battery charged from Dec 4,2025 until Jan 19, 2026!!! Recall 68C performed on Jan 20,2026. Now we have recall 78C (Nov 2025) with no fix insight!!! This recall is sand in the engine from casting process! This can be a long term problem along with the hybrid battery fire possibility with the previous recalls!!! So, this vehicle is not reliable short term and for sure long term! These recalls are major recalls for a new vehicle. We want a new vehicle or our money back ASAP!!! We want the Vehicle Manufacturer to call us ASAP!!!

The contact's mother owns a 2024 Jeep Grand Cherokee. The contact stated that the vehicle was difficult to start. Additionally, the transmission had failed to shift to drive, and the vehicle failed to turn off as needed. The vehicle was towed to the dealer, but the cause of the failure could not be determined. The contact was able to drive the vehicle to Lowe's and purchased and personally replaced the battery. The contact stated that the failure persisted, and the key fob was replaced. The contact stated that the vehicle lunged forward after shifting to drive(D). The vehicle also jerked while depressing the brake pedal as if the vehicle was attempting to accelerate. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was not yet available. The dealer was contacted and advised the contact that the vehicle needed to be diagnosed; however, the contact related the failure to the recall. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 10,782.

My Jeep does not charge when plugged in. I've had it at the dealership 6 times in the past 2 years and they are unable to fix this. There is a current recall. I am advised to not charge the vehicle, don't park near structures, don't park near other cars. I have no street parking in the village of Fairport during winter. I'm a teacher at an elementary school and there's no where to park away from other cars. I took my Jeep to the dealership after Stellantis approved rental reimbursement until a fix for the recall was developed. Rental reimbursement approval is in 30 day increments. I submitted my receipt to Stellantis for reimbursement as instructed. It's been over a month and I have no reimbursement check. I'm am not out over $2000. waiting for my preapproved rental reimbursement. I turned my rental in and picked up my jeep from the dealership for fear of never being reimbursed for the rental. I am now driving an unsafe vehicle that is being parked next to my home and near cars and busses at school wear I teach. I have email records of all communication with Stellantis/Jeep US customer Care.

Reference prior recall 68C/NHTSA 25V-741. Had Jeep serviced for this recall. Was advised the vehicle passed the software update. Noticing that when the vehicle is in Electric mode there is a loss of power when the % range is at the halfway mark. This was a prior issue as well with recall, 73C/NHTSA 25V-576. No point in taking me to a Jeep dealership to review. They will not do anything unless there is a specific software associated with the issue. Wanted to make note that the issue per my personal vehicle does not appear to be resolved. There is no public correspondence as to what Jeep is rectifying with the battery manufacture. Reporting that this continues to be a dangerous issue.

The vehicle is a leased 2024 Jeep Grand Cherokee that was taken out of service due to two manufacturer safety recalls. The dealership retained possession of the vehicle for approximately eight (8) days to complete recall-related repairs. During this period, the vehicle was not safe to operate and no loaner vehicle or alternate transportation was provided. The dealership instructed us to obtain a rental vehicle, stating verbally that it would be covered. Relying on this instruction, we incurred rental and transportation expenses. After returning the rental, we were forced to rely on other private transportation, including Uber, solely because the recalled vehicle remained unavailable. Despite the vehicle being disabled due to manufacturer safety recalls, the manufacturer has refused to fully reimburse these transportation costs. Throughout this period, we continued to pay our monthly lease payment in full and had no reasonable means of transportation. The vehicle has now been returned. This complaint is submitted to document the handling of safety recall repairs that resulted in extended loss of use, lack of alternate transportation, and out-of-pocket expenses borne by the consumer due to a manufacturer safety defect.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was driving roughly and hesitated while accelerating. The manufacturer was made aware of the issue. The failure mileage was 100.

I have this 2024 Grand Cherokee 4xe on lease and it has had multiple safety recalls since I have acquired this vehicle. The latest recall has no fix and can result in an engine fire. Not only do I not feel safe in this vehicle; I am unable to charge the battery b/c this can cause a fire. This negates the purpose of having this vehicle and paying a premium for it. NHTSA campaign number: 25V741. Jeep’s current recall number is 68C. Prior recall numbers were 24V720 and 23V787. I am requesting an early termination of this lease w/o penalty. I have filed a complaint with the BBB and contacted Stellantis directly and they refuse to take back the car due to a recall.

I am reporting a safety concern involving a 2024 Jeep Grand Cherokee Summit 4xe. In under 15,000 miles, this vehicle has been subject to multiple safety recalls, including: Recall 78C – Engine fire risk (no remedy available) Recall 68C – Engine fire risk Four additional recalls, and Two engine warning events, indicating potential drivetrain or electrical instability The repeated nature of these defects, particularly multiple engine fire–related recalls, raises concern about the ongoing safety of this vehicle platform. There is currently no available remedy for Recall 78C. Despite this, the vehicle remains in active service under a lease, creating a situation where safe operation cannot be reasonably assured. I am requesting NHTSA review of: the adequacy and timeliness of remedies for these recalls, whether affected leased vehicles should remain in service when no fix exists, and manufacturer handling of vehicles with repeated safety failures.

My 2024 Jeep Grand Cherokee 4xE has been at the dealership service center since [Date] due to the recall identified as NHTSA Campaign 25V766000. The component involved is the engine, which is still installed in the vehicle and available for inspection upon request. The recall notice states that debris inside the engine may cause engine failure, resulting in loss of drive power or an engine compartment fire. Safety Risk: This issue puts my safety and the safety of others at risk because the vehicle could lose power while driving or catch fire unexpectedly. Confirmation of Problem: The problem has been confirmed by the dealership, and they advised that the remedy is still under development. Inspection: The vehicle has been inspected by the manufacturer’s authorized service center, but no repairs have been performed because there is no available solution. Warning Signs: There were no warning lamps or messages prior to the recall notice. I proactively brought the vehicle in after learning about the recall. Current Situation: I have been without my primary vehicle for an extended period and am currently in a rental provided by Jeep. However, I have received no timeline for a fix, nor any indication if Jeep will replace or buy back the vehicle. This indefinite delay is unacceptable given the severity of the safety risk.

On 01/08/2026, while driving approximately 55 mph in Scottsdale, Arizona, the sunroof glass on my 2024 Jeep Grand Cherokee suddenly fractured and shattered upward without any known external impact. Ambient temperature was approximately 40-45°F and cabin heat was set to approximately 80°F. There was no rock strike, chip, crater, or starburst impact point observed. The fracture appears to originate in the center of the sunroof panel. Vehicle mileage was approximately 21,924 miles at the time. No crash occurred, but the sudden glass failure created a safety hazard and driver distraction at highway speed and required immediate repair. The vehicle was inspected at Chapman Dodge Scottsdale (Repair Order 7444177). The area service representative denied warranty coverage and attributed it to “impact,” stating the glass can bow upward due to cabin pressure from HVAC, despite no identifiable impact point being documented. I am reporting this as a potential safety defect involving unexpected sunroof glass failure.

Electrical failure. Received the car about 5 months after liquids from the car were leaking on top of the battery, causing corrosion on the battery. Most recently check engine light went on and car began to overheat on its own. Hot air did not work and only cold air would come on. Car continued to say temperature too hot and began to smell like smoke.

Multiple critical safety defects since January 2024 purchase: TRANSMISSION: Sudden transmission failures with complete loss of power while driving requiring emergency repairs. BATTERY SYSTEM: 4xe hybrid battery system failed multiple times, vehicle inoperable. SIX UNREPAIRED SAFETY RECALLS including URGENT FIRE RISK (NHTSA 25V141000). COMPUTER SYSTEM: Repeated crashes affecting dashboard warning systems and vehicle controls while driving. ENGINE: Multiple performance failures causing unsafe loss of power. OUT OF SERVICE: Over 30 days total for warranty repairs. Problems persist after multiple dealer repair attempts. DEALER/MANUFACTURER: Stellantis refuses adequate remedy despite clear defects. Vehicle poses serious ongoing safety risk. Request investigation for recall expansion beyond current 6 unrepaired recalls.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Avis rented me this car with an active safety recall. The key fob even had a small sticker on it that had "Safety Recall" handwritten on it, indicating they were aware there was an active safety recall (these things are literally lighting on fire) -- and put me and my family's lives at risk. This is a flagrant violation of the Raechel and Jacqueline Houck Safe Rental Car Act. They refused to fully refund me for this glaring breach in safety.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the part to do the recall repair for the engine was not yet available. The contact stated that while driving into a parking space, the contact switched the gear knob from drive(D) to park(P) and the vehicle stalled. No warning lights were illuminated. The vehicle restarted. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer's number was an automated recording, and an error message was provided. The failure mileage was approximately 12,900.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V472000 (SEATS), 25V576000 (ELECTRICAL SYSTEM), 25V741000 (ELECTRICAL SYSTEM), and 25V766000 (ENGINE). However, the part to do the engine repair was not yet available. The contact stated that while driving at an undisclosed speed, the engine revved unexpectedly and then resumed normal driving. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 32,000.

I am reporting unresolved safety issues involving multiple open recalls on my Jeep vehicle, including a high-voltage battery recall and an engine recall with no available remedy. Jeep has advised owners not to recharge the vehicle and to park away from structures or other vehicles due to fire risk, yet also states that owners may continue driving the vehicle. However, the vehicle automatically regenerates battery charge during normal driving even when regenerative braking is turned off. This behavior was not explained in the recall notice and creates confusion about how to safely operate the vehicle while complying with the “do not recharge” guidance. I am also experiencing intermittent Automatic Emergency Braking (AEB) warning alerts, which raises additional safety concerns while driving under recall conditions. Another open recall related to the engine currently has no available remedy and has been unresolved for an extended period of time. Despite the safety nature of these recalls, Jeep has declined to provide a loaner vehicle. Jeep Customer Care states loaners are at dealership discretion, while dealerships state they have not received authorization from Jeep. Jeep has instead directed me to an out-of-pocket rental reimbursement program that requires the customer to front rental costs for an unknown duration, which is not financially feasible. I am concerned about being instructed to continue operating a vehicle with known safety risks, conflicting guidance, warning alerts, and no reasonable accommodation while remedies remain unavailable.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact then received a second notification for NHTSA Campaign Number: 25V741000 (Electrical System). The contact stated that the Hybrid battery failed to charge as needed. The vehicle was taken to the dealer where the contact was informed that the part was not yet available. The contact also stated that the vehicle was unable to start at the dealer. The manufacturer was made aware of the issue, and a case was opened. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The approximate failure mileage was 4,000.

Transmission sticks and does not change gears which causes motor to run with extreme high RPMs. Must pull over on side of the road to stop and reset transmission. There have been multiple electronic issues resulting in numerous diagnostics. Also malfunctioning cameras sensors. The local Jeep dealer said there are known problems, but no repair options at this time.

Battery system still malfunctions after both 73C and 68C were performed by dealer. After these "updates to software" my battery discharges to unusable levels. This occurs after a full charge and the vehicle sets for three to four days locked and parked. I have not had the use of my hybrid system now for over three months. I'm having to drive using engine only and getting only 22 miles to the gallon, well under the advertised on the window sticker mileage. Keeping in mind that the engine is also under recall, with sand in the engine, with NO remedy in sight until second quarter of next year. Vehicle is totally unsafe to drive and my local dealer is trying to find a solution, however, stellantis has nothing in the works to fix the problems. I'm [XXX] and a failing vehicle could lead to my injury or death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Active Lane Management (ALM) system shuts itself off which the displays a warning on the the instrument panel to indicate it has been disabled. If you try to turn it back on manually, it gives a warning that the system is unavailable and service is required. It will not allow you to manually turn the ALM system back on. I've taken it back to the dealership (9/7/25 repair ticket attached) where it was purchased but there were no computer codes shown to indicate what the problem was. They did an system update which did not fix the problem. Shutting off the engine and re-starting will clear this issue and you don't know when it may reappear (it could be the same day or possibly several weeks before it does it again). The service department has suggested I not shut off the engine but immediately bring it to them to see when this happens so they can run a scan for potential code(s) but they're an hour away and not always open when this occurs. My vehicle was purchased January, 2025 and has 10,300 miles on it now. I have a photo of the service required notification from September 4, 2025 showing mileage of 7,988 (attached). It had been doing this for approximately a month before I was able to get the photo. It continues to be an intermittent problem resulting in the loss of a safety feature of this vehicle.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the vehicle was inspected, and the contact was made aware of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). The vehicle was taken to the dealer; however, the contact was informed by the dealer that parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

On 2 ocassions the vehicle failed to execute a stop. The first was going down a mild hill at 20 mpg; I applied the brakes and the car started to slow and then the brakes felt like there was a shudder and released, and then engaged again and the car finally did stop. That same day on flat ground the same thing repeated. A second brake problem has occurred multiple times; likely 50 - 60 times. When braking and the car downshifts, the vehicle surges forward before slowing again, esp from 4th down to 3rd, of 3rd down to 2nd gear and 2nd to 1st. I have taken this to Reed Jeep in my hometown of Kansas City and not problem was identified. The car has been driven by others who also felt the same. These issues can put others at risk because they have occured when others are driving and they could injure a pedstrian or cause an MVA when the car does not stop. I have ceased driving the vehicle because of this and the battery fire concern and the engine failure from sand concern.

To Whom It May Concern, My name is [XXX] . I am a Florida resident and the lessee of a 2024 Jeep Grand Cherokee 4xe, VIN [XXX] . Due to repeated and serious mechanical and electrical failures involving the hybrid system, I have already retained legal representation. My Lemon Law case is currently being handled by: CPLG – Consumer Protection Law Group Despite this, the situation continues to worsen and the process has become unreasonably prolonged. Major components, including the hybrid battery, have already been replaced. Nevertheless, the vehicle continues to experience recurring failures. Importantly, the vehicle previously remained at a Florida dealership for approximately eight (8) months for repairs, and the issues still were not permanently resolved. At this time, the vehicle is once again in service at a dealership in Hendersonville, North Carolina. I have now been waiting for the third consecutive week with no clear timeline for parts availability or when the vehicle will be returned to me. As a result, I am forced to rely on rental vehicles on an ongoing basis, which requires changing vehicles every Friday. This is extremely inconvenient and disruptive for me and my family. With the holiday season approaching, the uncertainty regarding when (or if) my vehicle will be repaired and returned has significantly increased my stress and anxiety. This situation has gone far beyond normal inconvenience. It is now causing ongoing emotional distress and has negatively affected my mental well-being and daily functioning. Although a Lemon Law case is already in progress through CPLG, the continued delays leave me no choice but to submit parallel consumer complaints in order to seek expedited review and resolution. I am formally requesting immediate review and intervention under Florida Consumer Protection statutes and applicable Florida Lemon Law provisions. All service records, repair orders, and documentation from dealerships in Florid INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Received an alert that the hybrid system had failed. We have not used the vehicle since all of the recalls have been received as we are too afraid for our safety and the safety of others on the road. The Jeep Dealer confirmed there is no solution or fix to any of the recalls and referred us to the leasing company. I requested to be let out of my lease since there was not a resolution, and I am too afraid to drive the vehicle or put my child in it and they denied my request. I have only had the car a few months and it is not fair that I have to pay for something that is a possible danger that I cannot drive because there is no remedy.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the main battery in the vehicle was draining faster than normal. The contact stated that the battery was charged overnight, and in the morning, the battery gauge indicated that the battery was at 98 to 95 percent charge; however, the contact stated that after driving for approximately 30 minutes, the charge was at approximately 20 percent. The contact stated that the battery warning light was illuminated. The contact stated that recently she had experienced a problem with starting the vehicle and needed numerous attempts to start up. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact called the local dealer and the manufacturer to have the vehicle repaired. The contact was advised by the dealer and the manufacturer that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 16,000.

Instrument Cluster & Uconnect Blacks Out Unable to read speedometer, no warning lights, no reverse camera Yes, it has been to the dealer for repair a number of times with cases created with the manufacturer and still not repaired. No 1/28/25

The vehicle is not charging to full capacity. I brought it to the dealership, and they informed me there is no available solution. This issue is extremely concerning, as the car poses a fire risk even when turned off. Very concerning: The 2024 Jeep Grand Cherokee 4xe is affected by multiple active safety recalls, primarily related to the plug-in hybrid system. The most significant one involving fire risk (NHTSA recall 24V-720 / Chrysler recall 95B) covers 2022–2024 Grand Cherokee 4xe models (among others). This stems from potential internal failure in the high-voltage battery pack, which can lead to fires even when parked or driving.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Dear National Highway Traffic Safety Administration, I am writing to report an urgent safety concern regarding my 2025 Jeep Grand Cherokee Hybrid, VIN [Insert VIN], which is subject to recall number [Insert Recall Number]. I have contacted Chrysler/Jeep about this recall, but they have informed me that there is currently no remedy available. They have offered no assistance, and I have not been provided any solution to ensure my safety. I am extremely concerned about continuing to operate this vehicle, as it is not safe to drive in its current condition. I am genuinely scared for my safety and the safety of others while using the vehicle. I am requesting guidance from NHTSA on what actions I can take as an owner when a manufacturer is unable to provide a remedy for a safety-related defect. Specifically, I am seeking advice on interim safety measures or any required actions Chrysler/Jeep must take to protect consumers while the recall remedy is unavailable. I would like this report documented so the agency is aware of the immediate risk to consumers posed by delays in remedy availability. I appreciate your prompt attention to this matter.

This is a follow-up to my previous complaint. My 2024 Jeep Grand Cherokee continues to show safety-related system failures that have not been addressed by the dealership or Stellantis. The main new issue is a malfunction in the regenerative charging system. I have this feature turned OFF, yet the vehicle continues to engage regenerative charging while driving. This indicates a failure in the system’s control logic. I am also experiencing intermittent AEB system warnings. The AEB warning light activates randomly during normal driving with no obstacles present, creating uncertainty about whether the system will operate properly when needed. I reported these new issues to the dealership, but they stated they cannot schedule service until after Christmas and cannot provide a loaner vehicle. Stellantis has also not offered a solution. I am forced to continue driving a vehicle with malfunctioning safety and braking-related systems. This is an unresolved and escalating safety defect that requires investigation and immediate manufacturer action.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the parts to do the recall repairs were not yet available. The contact stated that the check engine warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact parked the vehicle due to safety concerns. The failure mileage was unavailable.

Complaint Summary: 2024 Jeep Grand Cherokee 4xe — Battery fire risk recall, instructed not to charge the vehicle, not to park near structures, and no repair available. Description: My 2024 Jeep Grand Cherokee 4xe is under multiple safety recalls, including a serious battery fire risk. Jeep is telling owners not to charge the battery, not to park the vehicle near structures or anything that could catch fire, and that there is no repair available. This removes the primary functionality of the vehicle and creates a significant safety hazard. My wife is currently pregnant, and we are extremely concerned about the risk of a vehicle fire at our home. We have spent thousands of dollars on this vehicle, and it cannot be used as intended or stored safely. I am requesting NHTSA to investigate and hold the manufacturer accountable for providing an immediate resolution.

My Jeep Cherokee 4xe is under an open safety recall for a high-voltage battery defect that can cause a fire while the vehicle is parked, charging, or driving. The manufacturer’s instructions require owners to NOT charge the battery and to NOT park the vehicle indoors or near structures. This makes the vehicle unsafe to store or operate. Stellantis has no remedy or repair timeline available. When I contacted Stellantis, they refused to escalate the case or provide assistance. The vehicle poses a serious fire hazard, and I am unable to use it for its intended purpose. I am requesting NHTSA review due to the severity of the safety risk and lack of remedy.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The vehicle was scheduled for a service appointment the following week. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Number: 25V741000 (Electrical System) and 25V766000 (Engine); however, parts were not yet available. The contact stated that the fire risk was a major concern with the unrepaired recall. The manufacturer was made aware of the failure but provided no assistance. In addition, the manufacturer was made aware of the concern regarding the unrepaired recalls and that parts were not yet available. The failure mileage was approximately 20,000.

I am leasing this vehicle for 3 more years. This vehicle has been nothing but trouble since day 1. Last winter it stopped running on the interstate during a blizzard and I had to coast in traffic to the side of the highway. They have come out with more recalls stating the batteries can catch on fire and the engine can catch on fire with no remedy to fix them. I can't plug it in, even though it's an EV. And they're saying to park outside away from structures. It is the middle of winter right now. I shouldn't have to park outside. I don't feel safe in this vehicle. If no fix, they should be replacing these vehicles with no penalties.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his wife was driving at an undisclosed speed and approaching a stopped vehicle, the Forward Collision Avoidance: Automatic Emergency Braking system failed to engage, and the driver needed to depress the brake pedal at the last minute to stop the vehicle. The contact performed a test of the automatic emergency braking system. The contact stated that while two individuals were holding a beige sheet, the contact drove towards the sheet at 70 MPH, and the Forward Collision Avoidance: Automatic Emergency Braking system failed to engage while the vehicle was near the sheet, and the vehicle struck the sheet. The contact then drove towards the sheet at 6 MPH and struck the sheet, then the Forward Collision Avoidance: Automatic Emergency Braking beeping sound engaged. The vehicle was taken to the dealer to be diagnosed, and the contact provided the recording of the Forward Collision Avoidance: Automatic Emergency Braking system failure to engage as needed; however, the contact was informed that no failure was found. The Service Director at the dealer informed the contact that the engineers for the manufacturer stated that the vehicle was functioning as designed. The manufacturer called the contact and offered monetary compensation to keep the vehicle; however, the contact declined the compensation and requested a trade or buy back assistance. The vehicle was not diagnosed or repaired. The dealer offered to trade the vehicle for a 2025 Jeep Grand Cherokee. The contact test drove the vehicle with a staff member from the dealer inside the vehicle, and the vehicle experienced the same failure. The failure mileage was approximately 200.

I am filing a complaint regarding my 2024 Jeep Grand Cherokee 4xe, which currently has a high-voltage battery fire-risk recall with no remedy available. This recall states the vehicle should not be parked in garages or near structures due to fire risk. This makes the vehicle unsafe to use as intended. My vehicle has also experienced four total recalls, repeated check-engine warnings, and it was in the service department recently (within the last week) with no mention of the battery recall and no resolution for the ongoing issues. I have attempted to contact my dealership (Fred Beans Chrysler Dodge Jeep Ram, Doylestown, PA) and the General Manager but have received no response for over a week regarding options for a safe loaner vehicle or next steps. The lack of remedy, the safety risk of fire, the inability to safely park or charge the vehicle, and the dealership’s failure to respond place my family at risk and leave the vehicle effectively unusable. I am requesting NHTSA’s assistance in documenting and escalating this unresolved and hazardous situation.

My 2024 Jeep Grand Cherokee 4xe (VIN: [XXX] ) has experienced repeated safety-related failures. With only 3,169 miles, the vehicle became inoperable shortly after purchase and remained at a Florida dealership for 9 months waiting for parts. The hybrid battery and related components were replaced. After picking up the vehicle, while driving from Florida to North Carolina on [XXX], the Check Engine light came back on. A cooling system failure was diagnosed, which caused critical safety systems to stop functioning: the forward collision warning sensor, radar, and driver-assistance features all became disabled. A technician also discovered that a component requiring nine bolts was fastened with only two, indicating improper repair or assembly and creating a serious safety hazard. I brought the vehicle to AutoStar CDJR in Hendersonville, NC, where additional issues were documented: rattling/thumping noise under the vehicle at highway speeds, wind noise entering through the front windshield, and the Check Engine light still on. The advisor noted in writing that the vehicle had been in the Florida dealership for nine months and now shows new faults. As of December 7, 2025, the vehicle is again in the repair shop. I no longer feel safe driving it. The repeated failures of the hybrid/electrical system, cooling system, and critical safety sensors, along with evidence of improper assembly, represent a significant safety risk. I request that NHTSA investigate these defects, as they appear to indicate a broader safety issue with this model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle is subject to Recalls 68C (Fire Risk) and 78C (Loss of Propulsion). Manufacturer states remedy is 'Not Yet Available.' I am instructed not to charge the battery and to park away from structures. I cannot safely park the vehicle at my home or use the electric propulsion I am paying for. The vehicle presents an immediate fire hazard and risk of catastrophic engine failure on public roads.

The Active Lane Management {ALM} disengages and will not come back on unless you shut the car off. Took to dealer. Showed him picture of problem. Dealer could not get it to do it and said there were no fault codes showing. It has done this numerous times.

Recall 25V-741 (Manufacturer Recall 68C) affects my 2024 Jeep Grand Cherokee 4xe. The recall notice states that, due to potential high-voltage battery cell separator damage, the vehicle may catch fire even when powered off. Jeep instructs owners not to charge the vehicle and not to park inside garages or near structures. There is no remedy available, and Jeep has stated that remedy identification may not occur until Q1 2026, with additional delays expected for parts and repairs. As a result of these instructions, I am unable to store the vehicle safely at my home, since my residence only has attached garage parking. My workplace garage has also prohibited these recalled vehicles from entering due to fire risk. The vehicle is currently kept at the dealership because it cannot be safely stored. Jeep’s interim support is insufficient. They offer only $60/day rental reimbursement, which does not cover a comparable vehicle, and only $50 per rental period in taxes, leaving owners with significant out-of-pocket costs while their leased vehicles cannot be used for an extended period. This places owners in the position of either paying significant out-of-pocket expenses for an unsuitable rental vehicle, or continuing to park, store, or charge their vehicles in ways that contradict Jeep’s fire-risk guidance. While the recall is not labeled as a “stop drive,” the instructions functionally prevent safe use or storage of the vehicle. I am reporting this because the current interim guidance and lack of remedy create ongoing fire risk and practical safety issues for owners with no safe place to store the vehicle and no adequate interim solution.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his wife was driving 50 MPH, the vehicle lost motive power. The driver was able to pull over to the side of the road. There was no warning light illuminated. The driver was able to restart the vehicle after approximately 30 minutes, and the driver resumed driving. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine), and related the failure to the recalls; however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where an unknown software update was performed, and the contact was advised not to use the hybrid system of the vehicle. Additionally, the contact stated that the vehicle failed to start intermittently, made abnormal clicking sounds, and was glitching. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was 16,000.

I just recently purchased my vehicle through Mears Mazda locally in Lubbock, TX. At first i did not notice how unsafe it drove due to the recalls. The more i drive the vehicle i notice it feels like there is a resistance in braking or slowing down and getting stuck in certain gears when i am going at a lower speed below 20 mph. It causes concern for me if i am driving in a bigger city or in a traffic jam as this could possibly cause a major accident if a malfunction occurs with the vehicle causing me to cause a multiple vehicle collision on a highway or street. I did ask the dealership prior to signing " Are there any issues known with this model type of Jeep or recalls?" They simply stated no. I have told them that since i had just recently signed my paperwork Friday and trading in my prior vehicle would it be possible to reverse everything, he stated no. I do not know the laws in Texas or if there is an alternate route i can go about this due to it being a safety issue. When I've contacted Jeep there is yet a remedy to fix this issue.

The vehicle has been inspected by the dealership, and they confirmed they cannot repair recalls 68C, 73C, or 78C because the manufacturer has not provided any remedy or parts. No warning lamps appeared before the recall, but the vehicle is now classified as a fire risk and cannot be charged. The dealership is holding the vehicle because they cannot safely release it back to me due to the high-voltage battery safety hazard. Stellantis has failed to offer any repair timeline, and I believe this is a serious safety issue requiring NHTSA intervention.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the RPM became elevated. The contact drove the vehicle to the shoulder of the road. The contact then turned off the vehicle. No warning lights were illuminated. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that after several attempts, the vehicle started. In addition, the contact stated that the failure occurred once while attempting to drive forward from a stop light. The vehicle was taken to the dealer however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that due to the failure, the vehicle was unsafe to drive. The contact stated that the vehicle was purchased to transport an elderly parent. The contact stated that the failure began one month after the vehicle was purchased, and the vehicle should not have been sold because of the unrepaired recall. In addition, the contact stated that the dealer had declined to schedule an appointment to service the vehicle, and the contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the parts for the recall repair were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 500.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V766000 (Engine) and 25V741000 (Electrical System); however, parts to do the recall repairs were not yet available. The local dealer was contacted, and the dealer confirmed that parts were still unavailable. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact called two local dealers about the recall repair and was advised that the part for the recall repair was not yet available. The contact stated that there was no information of when parts would be available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

I purchased a used 2024 Jeep Grand Cherokee 4xe (approx. 64,000 miles) from EIDE Chrysler in Waite Park, MN on 9/30/2025. On the initial drive home, a “Service 4WD” warning appeared. Before I could return for the axle repair, a Check Engine Light for the hybrid system also appeared. After purchase, I also began experiencing exhaust fumes entering the cabin, which is a health and fire concern. At the time of sale, the dealership provided two contradictory recall printouts for the only recall they disclosed—one stated a remedy was available and one stated no remedy was available. I was verbally told the recall had been repaired. This was inaccurate. After the sale, I discovered that my vehicle now has two open NHTSA safety recalls, both with no available remedies: • 25V741 – High-voltage battery fire-risk recall (federal stop-sale order applies). • 25V766 – Engine contamination recall that may cause engine damage or failure. These recalls did not exist at the time of purchase, but the dealership never notified me when they were issued. Stellantis only notified me of one recall; I had to discover the second by checking my VIN on NHTSA’s site. The drivetrain warning, hybrid-system fault, and exhaust fumes occurred despite very low mileage after purchase. The vehicle currently has multiple unresolved safety defects, including fire risk and potential engine failure, and cannot be repaired due to lack of available remedies. I have opened a case with Jeep/Stellantis (Case #: 94881053). I am reporting these issues because the combination of drivetrain malfunction, hybrid-system warning, cabin exhaust fumes, and two unrepaired safety recalls poses a significant risk to occupants and other drivers.

Vehicle: 2024 Jeep Grand Cherokee 4xe Limited Issue Type: Fuel System / Fuel Gauge / EVAP / Hybrid Interaction Safety Concern: Incorrect fuel-level indication, fuel overflow, unreliable range estimation Description of the Problem: The vehicle’s fuel gauge and range indicator have become inaccurate and erratic. The gauge showed about 95 miles remaining, then dropped rapidly to a low-fuel warning. At the gas station, the pump shut off at approximately 8 gallons, even though the vehicle indicated low fuel. When I manually resumed fueling, gasoline immediately overflowed from the filler neck. There was no gasoline smell prior to this event. After driving away from the station, the remaining range increased, then decreased again, fluctuating by about ±10 miles. The fuel gauge and range readings continue to be inconsistent and unreliable. These symptoms began recently and are getting worse. The vehicle is currently being operated in Hybrid mode only due to an existing recall advising not to charge the battery. This issue creates a safety risk because: The fuel gauge may not reflect the true fuel level, Overflow during refueling poses a fire hazard, and EVAP or tank-pressurization malfunction may be occurring. Frequency: Problem has occurred on multiple consecutive refueling attempts. Safety Risk: Fuel overflow, inaccurate gauge, possible stalling or running out of fuel unexpectedly. Dealer: Issue reported; diagnosis pending. No modifications have been made to the vehicle.

on 11/28/2025, I received recall notice 68C/NHTSA 25V-741, from FCA US LLC. The recall affects my 2024 Jeep Grand Cherokee 4Xe, PIH. The recall states that the vehicle is at risk of catching fire, due to damage that may occur to the high voltage battery, during normal vehicle operation, and that there are no remedies for this condition currently available. In addition, owners are advised to refrain from... 1. Recharging the vehicle 2. Parking near structures 3. Parking near other vehicles Unfortunately, I don't live near an open field, so numbers 2 and 3 are nearly implossible. I contacted the FCE recall hotline today, and was told that someone from their "safe parking and rental car" team would be contacting me. This vehicle is leased through Stellantis motors. I want a simple termination of my lease immediately, so my wife will again be able to drive her car, safely transport our grandson, and park safely in our driveway. Any assistance you can provide would be greatly appreciated. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2024 Jeep Grand Cherokee 4xe — Ongoing Safety Defects With No Available Remedy I am reporting multiple unresolved safety defects on my 2024 Jeep Grand Cherokee 4xe that create a serious and ongoing risk of injury or death. I have contacted Stellantis bi-weekly since May, and my dealership has repeatedly stated they have no available repairs, no recommended remedies, and no ability to take the vehicle in due to outstanding recalls with no fix. I am being forced to operate a vehicle that is not safe to drive. 1. High-Pitch Electrical Hum and Continuous Cooling Fans While Parked/Off When the vehicle is turned off and not plugged in, it continues to emit a high-pitch electrical hum and the cooling fans run almost constantly. This behavior only occurs during charging or thermal management cycles, yet it happens while the vehicle is off, producing an abnormal load and possible electrical malfunction. Dealership confirms the issue but states there is no fix. 2. Instrument Cluster and Infotainment Screens Blacking Out While Driving Both digital displays shut off repeatedly while I am driving — up to 20 times per day. This removes access to critical information such as speed, warning indicators, and hybrid system status. The dealership again states they have no repair guidance from Stellantis and cannot resolve the issue. 3. Air Suspension Malfunctioning Hazardously The air suspension system releases and refills abruptly and uncontrollably. When I start the vehicle, the system rapidly raises and lowers regardless of mode or setting. It cycles continuously even when parked. The dealer acknowledges the behavior but reports no available service procedure or repair bulletin. 4. Sudden Uncommanded Acceleration When Slowing to a Stop (Most Dangerous Issue) When decelerating below 20 mph, the vehicle will suddenly rev to 4,000–6,000 RPM and lurch forward, requiring immediate and forceful braking to prevent collision. This happens in all modes (Hybrid, Electric, and e-Save). T

•Battery not charging •“Service Hybrid System” message •Hybrid system malfunction warnings •Repeated system shutdowns or warnings related to propulsion

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.

These vehicles need to be taken off the road and Stellantis needs to buy them back. 4 recalls all related to fires and/or failure of propulsion at speed that can cause accidents. Now I have 2 more open recalls, one for battery fire risk and another for the gasoline engine fire risk. Both the battery and gas engine systems on this vehicle are not safe enough to drive but there is no available fix for either. If the vehicles are unsafe enough to warrant these safety recalls with no fix then they should not be on the roads and those of us that are stuck with them should have relief from the manufacturer to get rid of them.

On 11/1/2025 my 2024 Jeep Grand Cherokee 4xe lost propulsion in a middle of a left turn do to a recall that was sent to me 4 days prior. The jeep completely stopped and caused another person to rear end me. The recall has since been fixed but my damages have not yet been fixed. I was in an accident due to this Jeep recall and I now have damage to my vehicle and a ticket from the police for stopping in the middle of an intersection. I opened a case with jeep customer care 2 weeks ago and haven’t since received ANY update. I need assistance because nobody is taking accountability or fixing anything.

THIS HYBRID VEHICLE IS EQUIPPED WITH A BATTERY THAT CAN COMBUST AND CATCH ON FIRE. A REMEDY IS UNAVAILABLE - THE CAR IS A SAFETY PROBLEM TO MY FAMILY SINCE IT CAN NOT BE CHARGED OR HOUSED IN MY GARAGE. THIS CAR WAS LEASED FOR ITS HYBRID OPTIONS FOR MY TRAVEL TO WORK - BASICALLY I AM PAYING FOR A FEATURE I CAN NOT USE. I ALSO WORRY ABOUT MY FAMILY DRIVING IN IT AS WELL. I WAS NEVER INFORMED BY ANY CORRESPONDENCE FROM STELLANTIS REGARDING THIS RECALL - IT WAS DISCOVERED BY MY OWN RESEARCH FROM NEWS ARTICLES. THERE IS NO IMMEDIATE REMEDY AND STELLANTIS REFUSES TO RELEASE ME FROM MY LEASE. THIS PROBLEM WAS CONFIRMED BY THE DEALERSHIP I LEASED THE VEHICLE FROM. THIS SUV IS AVAILABLE FOR INSPECTION AT ANY TIME

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the contact noticed on the Mobile App, that the battery was charging every 3–5 hours. In addition, the contact stated that the failure had started immediately after a service appointment with the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. In addition, the contact was informed that a diagnostic test was needed, but because the parts were not available, the vehicle could not be repaired. The contact received notifications of NHTSA Campaign Number: 25V741000 (Electrical System) and NHTSA Campaign Number: 25V766000 (Engine); however, parts were not yet available. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 12,000.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, there was an abnormally strong burning odor coming from the vehicle after driving. There was no warning light illuminated. The contact received notification of NHTSA Campaign Numbers: 25V576000 (Electrical System), 25V741000 (Electrical System), and 25V766000 (Engine); however, the parts to perform the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 4,417.

My vehicle is affected by Recall 25V-741 (FCA recall 68C), which involves a risk of high-voltage battery fire due to potential internal separator damage. FCA’s NHTSA filing instructs owners to refrain from recharging the battery and to park the vehicle away from structures or other vehicles until a remedy is available. The recall remedy is not available. FCA Customer Care advised me by phone that the vehicle is “safe to drive in e-save mode unless symptoms appear,” which contradicts the recall notice because the defect can cause a fire without warning or symptoms. This vehicle automatically recharges the high-voltage battery through regenerative braking and engine charging, making it impossible to comply with the instruction to “refrain from recharging.” During another discussion, a technician also told me that the “stop sale has nothing to do with the safety of the vehicle” and advised me to “drive normally.” When I asked about the prior cases where vehicles covered by this recall had caught fire, the technician replied, “Well, they’re still around, right?” This guidance minimizes the documented fire risk and contradicts the official recall filings. The vehicle cannot be safely used or stored under normal conditions, and no interim solution or transportation has been provided. The dealer stated they were instructed by the manufacturer’s warranty team not to assist and reiterated that no remedy exists. I am reporting the unsafe and contradictory guidance from the manufacturer and the inability to safely use the vehicle while the recall remains unresolved.

Right after the 73c recall, the high voltage battery is experiencing a drain while sitting. Typically the longer it sits after it has been charged, the more depletion it experiences. It is currently at the dealership for this problem. They charged it to 100% on a Friday and was not driven. By Monday, the high voltage battery was at 50%.

The contact owns a 2024 Jeep Grand Cherokee. The contact had received notification of NHTSA Campaign Number: 25V576000 (Electrical System); the vehicle was taken to a local dealer where the recall repair was performed. The contact stated that upon starting the vehicle, the vehicle shutoff upon exiting the driveway and the battery message was displayed on the instrument panel. Due to the failure, the vehicle was towed back to the dealer however, the vehicle failed to duplicate the failure. The contact was informed that since the failure could not be duplicated, the vehicle was safe to drive. The manufacturer was notified of the failure. The contact expressed concerns about the safety of the vehicle despite the dealer stating that the vehicle was safe to drive. The failure mileage was approximately 19,000.

Lane keep assist and automatic emergency braking turning off on their own at startup. Issue has persisted intermittently in July 2025. Dealership has replaced parts with issue persisting. Vehicle has been in the shop over 40 days for this issue.

Vehicle will randomly downshift on freeway risking unexpected acceleration and potentially causing a crash. Dealership is unable to rectify issue as of 11/04/2025

10/24 Loss of power while driving. Dash indicated vehicle was not on. Tried pushing the ignition button but received the message that vehicle could not start unless it was in park. Accessory power continued allowing me to pull to the side of the road. Fortunately I was not on the freeway but on a residential road. Was able to restart after putting the vehicle in park and drove the few blocks to home. Vehicle was operating in Hybrid mode and had 2% left on the battery so it had not switch to ICE mode at the time of the incident. Reported the issue to Jeep and they arranged towing to the dealership. Dealer reports no codes and cannot find an issue. Vehicle is still at the dealer as of 11/1. The September recall was done early in October and since then the hybrid warning light has not come on like it did before the software upgrade. Did not experience a loss of power before the recall software was installed.

I am writing to you regarding a persistent creaking noise in the front end of my vehicle when turning the wheel. I have brought the car in twice already for this issue, but the problem has not been identified or resolved. The vehicle is scheduled to come in again for the same issue. While I have been told it is not a safety concern, I am troubled that the source of the noise remains unknown. Without identifying the root cause, I am uncertain how it can be definitively determined that there is no safety risk. I would appreciate it if you could ensure a thorough investigation is conducted to pinpoint and resolve this creaking noise. But, it does not do it when it is warm out. It started around 25,000 miles and we had to wait until it was cooler outside when they could get it back in and really look at it without the outside tempurature affecting the noise.

I am writing to inform you that I discovered a cracked windshield on my car yesterday after work. I had driven the car for lunch earlier in the day, and the windshield was not cracked at that time. I believe this may be a stress crack.

On 10/19/2025, my 2024 Jeep Grand Cherokee 4xe experienced a serious electrical malfunction. When I attempted to start the vehicle, it became stuck in RUN mode and would not shift into Drive. The vehicle also would not shut off — even after pressing the start/stop button multiple times. The hybrid system remained active, and the dashboard stayed illuminated. The only way to power the vehicle down was to disconnect the 12-volt battery manually. This created a significant safety concern, as the vehicle could have remained running unattended or in an enclosed space. Afterward, the check engine light came on. The dealership later stated they “just reset the ECM,” but no explanation was provided for why the vehicle failed to shut off or shift out of Park. This incident indicates a possible defect in the electrical, powertrain, or propulsion control system. It poses a safety risk to occupants and anyone nearby if the issue reoccurs.

Vehicle had recall done for “loss of propulsion” and module replaced. Had vehicle back for 2 days and while driving 55mph, it shut itself off abruptly. Had to find an emergency place to coast to. The display says “service charging system”.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended or to exceed 20 MPH. The contact stated that several warning lights were illuminated. The contact stated that the failure had occurred several times, and the vehicle had been taken to the dealer on several occasions for repairs. The contact stated that the safety features of the vehicle were inoperable. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 25V576000(Electrical System). The manufacturer was made aware of the failures, and a case was filed. The contact had also filed a Lemon Law complaint. The failure mileage was unknown.

From vehicle start, traveled approximately 1.5 miles at top speed of approximately 25mph, applied brakes and came to a complete stop at stop sign to make left hand turn. A couple brake pumps to inch closer to ensure all clear. Once clear and removed foot from brake and attempted to accelerate into left hand turn vehicle accelerated approximately a 2-4 feet while in drive, auto park and emergency brakes abruptly engaged. Disabling the vehicle from movement, and locking gear knob from movement. Removed emergency brake and attempted to return car in drive with foot applied to brake, gear knob was still locked and would not engage. Turned off car and turned back on and gear engaged as normal. All of this took place while in oncoming traffic lane. Thankfully the oncoming traffic stopped and waited for me to move my vehicle. This could have been a critical accident. What component or system failed or malfunctioned, and is it available for inspection upon request? Brakes Locked up/auto parking brake engaged, yes available for inspection. How was your safety or the safety of others put at risk? Yes, thankfully oncoming traffic stopped. Has the problem been reproduced or confirmed by a dealer or independent service center? Awaiting appointment date. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Awaiting appointment date. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, I was in a state of panic and could only remember seeing something about the parking brake engagement.

This Jeep does not get the fuel milage it is suppose too (19 city and 26 hwy). It has a rough idle and almost dies when air condition is on at a stop sign or red light. The valves chatter no matter what octane of gasoline you use.

Driving on highway( no other cars or overpass in area) and sunroof on 2024 Jeep Grand Cherokee exploded. Sounded like a shotgun going off, then loud flapping sound . Fortunately the Sun visor was closed or the shattered glass would have caused serious injury to driver & passengers, and could have resulted in serious or even fatal accident. The noise of the explosion scares you & could cause you to have an accident, especially if the sun viser over the sunroof had not been closed. Caused me to have to get to side of road in a construction area at night, not a safe situation. Reported to dealer next morning, were told Chrysler would have to review to see if covered. This vehicle is less than 1 yr old! No warning and no previous problems with sunroof.

I have been having this error message appear intermittently in the car upon starting the vehicle since I purchased the vehicle in August 2024. See attached photo. The message appears seconds after starting up and will go away. Lane keep assist will turn off but I can turn it back on. Additionally, I have had a similar occurrence in multiple occasions while driving where these systems will turn off and present an orange light on the dashboard. I’m not able to turn the systems back on when this happens. It will reset itself after turning the car on and then off. I have had it in the dealer for this. The explanation was if the battery is below 80% charge this will happen. Seems like a weird response. You would think that if it happens once when the battery is allegedly under 80% charge, if you immediately turn off the car, and restart it ( not giving the car time to charge) it would happen again. I have tested that and it appears untrue. Appears to be some sort of software or sensor issues within the car. I have seen this issue online and the dealer seemed familiar with it on other cars.

Radio screen flickers and audio skips in the vehicle and causes a distraction while driving. It is sometimes a half screen flicker, full screen flicker, flickers multiple times, sometimes flickers like a strobe light. Very distracting. Had flickering radio screen replaced in vehicle by dealer who seemed familiar with the issue. Issues continued after replacement and now the music skips too. The music will sometimes skip once or twice occasionally like a CD. Otherwise is is a constant skip and you need to pull over to either restart the car or restart the radio by going through multiple levels of settings on the vehicle radio. Dealer said would need to wait for a software update. This was around April of this year. It’s September and the issues continue. Called dealer and there are no updates on this. At the same times since inception of issue I have been in contact with the manufacturer who has offered no solutions or care in the issue. Wrote a letter to the company during the spring of this year and do not receive a reply. The issue continues today and probably first noticed it at the beginning of 2025.

The contact owns a 2024 Jeep Grand Cherokee. While the contact's husband was driving 80 MPH, the liftgate independently unlatched. No warning lights were illuminated. The contact's overnight bag flew out of the back of the vehicle. The contact stated that her prescription medications were in the overnight bag. The contact stated that the failure had occurred while her husband was driving in heavy traffic. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 14,225.

Sudden loss of power steering. After starting car, Codes came up immediately for backup sensor needing service, then loss of power steering needing service, check engine light and flashing mileage on dashboard. Currently at dealership waiting for assessment.

I was driving with my three children in the car (including a newborn) on Monday, September 15th and was in the drive thru at the bank when my Jeep just froze. I luckily had placed it in park but it would neither turn on nor turn off - it was locked and I couldn't do anything to it. Right before it died it said "service hybrid system" and while it was in the weird not on but not off state, the battery icon was illuminated - even though the car was on. I called Stellantis for a tow because I was stuck - however they told me if they couldn't get it into neutral they couldn't tow it. After about 45 minutes the Jeep finally allowed me to turn it off and turn it back on, but I was terrified driving it home. My husband took it to Findlay Jeep in Post Falls on Wednesday, September 17th to see what the error code was and they said something about a cooling system error for the hybrid electrical system. We are taking it to Dishman Dodge on Monday September 22nd because that is the dealership we purchased from and they didn't have a technician who knew how to work on the hybrid system until then. I am also concerned about the current active recall for the propulsion system that has no current fix. I use this vehicle to carry my children around and now there are multiple safety concerns that can have lead to a fatal accident. I have filed a buyback request from Jeep because we have this vehicle on a lease - FCA Case #94280851.

On 7/14/25, While driving 70mph on interstate, vehicle shut off, displayed service hybrid electric system, then came back on like normal. Today, 9/19/25, driving 60mph on highway, vehicle shut off, displayed service hybrid electric system and would not turn back on. I had to come to a complete stop on berm, shift to park, and restart vehicle.

Lost power temporarily traveling on highway. Recall exists but Mopar says they have no fix but aren't providing owners with alternative transportation or offering to take the vehicle back. If this issue is significant enough to warrant a recall and stop sale then the vehicles should not be on the road.

While driving 70mph the vehicle had a sudden loss of power which required me to quickly navigate over two lanes of highway traffic to the right shoulder. I had no power or ability to accelerate. I was in hybrid mode with adaptive cruise control active. Upon safely making it to the shoulder of the road, I saw message on the dash saying something about electrical mode unavailable. I turned the vehicle off completely and back on again after waiting approximately 30 seconds. The error message cleared and the vehicle operated normally. This has not happened again after another 1,000 miles of driving, but it is currently being seen at the dealer for another issue with that will not allow electric mode operation, only combustion engine. We believe we may have a vehicle in the 1% outlined in NHTSA 25v-576 and are waiting a solution from the manufacturer.

A current recall on vehicle reference to the propulsion and no remedy is available.

THERE IS a safety recall on vehicle that Manufacturer Safety recall issued. there is no remedy. while reading all of the safety issues that come with this. this is not a great way to feel as you drive with fear vehicle may stop operating while you are driving and can cause an accident.

Hybrid system failure alert (red wrench)– the vehicle has shut down while driving, including on highways. When the light goes on – it has braked on its own without me touching the pedal. DCI- is the code the dealership says is coming up No fix for it

When slowing down to park vehicle, there was a sudden surge forward on 3 separate occasions. The first in June 2025 caused me to go over a mound of dirt and into wooded area before stopping. This cost my insurance $7200. to fix. Then again it happened with my husband driving. Again, on 8-27-25. Both times we were able to slam on brakes to prevent hitting another vehicle or person.

I have a 2024 Jeep Grand Cherokee 4XE and have owned it for about 11 months. I bought it new. For the first 7 or 8 months, no problems at all. However, in the last 2 or 3 months, the truck has intermittently shutdown while driving. It's happened on the highway and on local streets. I've taken it to two Jeep dealers for service, and neither could replicate the problem. It's not showing any fault codes when they diagnose. One dealer said they updated the software and should have fixed the issue. It hasn't. I am afraid to drive this vehicle and will never let my wife drive it. I've searched online and see others have had the exact same issues. I need to get this vehicle repaired by Stellantis/Jeep otherwise I'll be forced to return it.

INFOTAINMENT SYSTEM FAILURE While driving and using navigation the system aborts,the screen either blanks out or message "system loading". The radio freezes as well or plays music from a different radio station that driver has chosen. This causes driver to take eyes off from road - which is a safety issue while in traffic. The manufacturer contends that this does not pose a safety related situation. We disagree as have had a near accident as result of system aborting while using navigation and not knowing route when this happens.....we try to reboot system by pushing different buttons which takes our eyes from traffic and road conditions. There have been 8 repair attempts and now manufacturer claims a fix may be out in late September. NHTSA literature states this condition is "Distracted Driving"---we completely agree... The manufacturer has been working on this issue for 12 months now and says may be another 3 months or maybe longer. This condition is unsafe and we believe a factory mandated recall should be released.

Vehicle states “Service Hybrid System” intermittently while driving and being idle. Vehicle shuts off intermittently while driving and being idle.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving approximately 2 MPH, the vehicle experienced an unintended and excessive acceleration, and the vehicle failed to respond upon depressing the brake pedal. The contact stated that the vehicle came to a stop independently. There was no warning light illuminated. The vehicle remained at the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 5,422. 

Emergency electric brake system has set up a number of times on its own always when it was parked. I was towing the car behind a motorhome ,it is 2024 grand Cherokee Jeep Summit with approximately 6600 miles on it ,the electric emergency break system set up going down the road at 50 mile an hour behind the motorhome. The motorhome has 650 hp engine. I didn’t even feel the brakes set up on the car. I saw a lot of smoke behind the motorhome . I pulled over and it turned out the electric brake set and I couldn’t get it to release. I called the dealer where I bought it to see if they could tell me how to release it. They referred me to jeep, I thought sure that they’d have someone but they referred me to a jeep dealer in Santa Fe, New Mexico The dealership had a tow co haul it to the dealership and told me tow ins were 3 to 4 weeks out before they could get in and look at them . After a month and they had not looked at it I had it hauled to Mike Shaw Jeep where I bought it. My concern is that had I been driving that car on interstate highways in Colorado 75 mph or states where it’s 85 miles an hour and the brake set up I’m going to be in the ditch or in the front of another vehicle killing my self and family or someone else family. This Jeep needs to be taken off the road before someone is Killed. I refuse to drive it.or let a family member drive it.have had no satisfaction from Jeep dealers. I had to have a car to drive so I had to spend another $60,000 for a car..

The rear turn signal on the 2024 Jeep Grand Cherokee is very small. Following vehicles seem to have difficulty in seeing a signaled turn. This condition is exacerbated when driving into the sun. On several occasions, when attempting a left-hand turn and stopped for oncoming traffic, following vehicles have had to brake hard to avoid a rear end collision. This puts the occupants of both vehicles at risk for injury. It is unknown if this condition has been reported to the manufacturer. Because it is a design issue it is unlikely to be resolved by a dealer. The turn signal indicator in the instrument panel was functioning and a visual conformation of the functioning turn signal was made after the incident.

This car is a hybrid, plug in electric. I have issues with the car racing on it's own to charge the battery, meaning if I come to a stop and take my foot off the brake the car will race forward and cruise at 15mph without me accelerating. I find this to be extremely dangerous and will take it back to the dealer once again. I have had many other issues with the car and none have been resolved. This one to be is the most worrisome.

While driving a message pops up that says push brake and shift to park and the it shuts down while driving which is a major safety concern. It did it to me twice and could have lead to a significant accident if someone was behind me and if I was on the highway.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the temperature gauge rose to the maximum, the engine revved loudly, and the vehicle suddenly stalled. There was no warning light illuminated. The contact was unable to pull over to the side of the road. The vehicle was able to restart, and the contact continued driving. The vehicle was taken to the dealer, and the dealer attempted to diagnose the vehicle, but the failure could not be duplicated. The contact stated that the failure recurred while driving. The vehicle was taken to AutoNation Chrysler Jeep West (16300 W Colfax Ave, Golden, CO 80401); and the contact provided a video of a previous occurrence of the failure to the dealer; however, the dealer could not duplicate the failure. The vehicle was not diagnosed or repaired. The contact was referred the manufacturer for assistance. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000.

In traffic, in drive, at speed 40 MPH, vehicle shifted automatic transmission to low gear, dropped speed to 10 MPH, every alarm indicator came on, RPMs were in the 6K red line range, was able to pull of the road, engine shut down, was not able to shift, restart, or use key fob functions. Towed to dealer replaced aux battery, replaced TCM valve body assembly. Vehicle mileage 4,380.

As I was driving onto the highway I reached to about 70 mph. The vehicle said “service electric system” on the dashboard and instantly the vehicle lost power and turned off. It then shifted from drive to park without warning as I was still on the highway. I pulled over safely without causing an accident and turned the vehicle completely off.

First, this Grand Cherokee Trailhawk 4XE is a disaster! It has broken down 4 times so far. And it has been towed to the dealership 3 times. The safety issues is that is has literally stopped in the middle of the road or highway 3 times so far. It has been to shop 4 times to get fixed with no solution at all. I have talked to others who have or had this vehicle with many of the same issues. They hate the car, including m,e, and cannot wait or have gotten rid of the car. Lemon law is my next step. Cannot believe that you have not done a mandatory recall on all of these 4XE Jeeps/.

On several occasions, FCW activated unexpectedly in low risk situations (in driveway, pulling into neighborhood) May 2024 & Nov 2024. While driving 60MHP on a 4 lane highway during rush hour on May 19, FCW activated unexpectedly; immediately taking me down to 20MHP. The “BRAKE” warning and beeping remained with the brakes activated for 30-60 seconds. I was unable to accelerate. Vehicles behind me had to swerve to avoid impact. As I was pulling off the highway immediately following, FCW activated again and I was nearly rear-ended. There were no vehicles in front of me for a least a mile during these incidents. Vehicle has been inspected by 3 separate certified Jeep mechanic. All claim they cannot identify an issue with the vehicle as there are no active codes in the system. The dealer has not been able to reproduce the concern. It appears to happen every couple thousand miles. My safety and my family’s safety and other drivers are at risk if this vehicle remains on the road unfixed. The sudden braking could cause a major accident. Jeep refuses to address the issue. The dealer insists nothing is wrong because the issue is not found.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while her mother was driving, the rearview camera displayed a distorted image while the vehicle was in reverse(R) and failed to sound as intended, compromising the back-over prevention system. The contact stated that the failure prevented the driver from safely operating the vehicle. Due to the failure, the contact stated that her mother had been involved in a low-speed parking lot accident. The vehicle moved forward and hit a brick wall, where it came to a stop. It was unknown if warning lights were illuminated. The driver-side and passenger-side air bags did not deploy. There were no injuries sustained. A police report was filed. The vehicle was towed to a collision center. The body damage was repaired. However, the rearview camera was not repaired. The insurance company was contacted. Weeks later, the contact received notification of NHTSA Campaign number: 24V944000 (BACK OVER PREVENTION). On a separate occasion, the contact was driving at 5 MPH while parallel parking, the rearview camera image froze, compromising the back-over prevention system. The contact stated that the failure prevented the driver from safely operating the vehicle. Due to the failure, the contact hit a cement flower pot, where it came to a stop. The driver-side and passenger-side air bags did not deploy. There were no injuries sustained. A police report was not filed. The vehicle was not diagnosed or repaired. The insurance company was not contacted. The manufacturer was not notified of the failure. The failure mileage was 6,115.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle was jolting forward. The check engine warning light was intermittently illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was denied vehicle rental assistance. The contact had just undergone a heart surgery and was concerned for his safety. The failure mileage was approximately 12,000.

My jeep is a 2024, with just about 12,000 miles. On Monday, May 5, 2025. My Air Conditioner stopped working. It was only blowing out warm air. Now I’m told there’s some kind of AC leak and it will take 2-5 days for parks and a full day to repair. After reading reviews. This is a known issue with 2022 jeeps. This needs to be an issue with 2024. This is my 3rd jeep and I’ve never had issues like this.

I was changing my right rear tire due to a nail on a slight slope in my driveway and I had a roll away incident. The top of my driveway is a slight slope and then changes to fairly steep. My vehicle rolled off of my jack and jack stand and continued into the street. Fortunately there was no damage other than extreme stress

Since I began leasing the vehicle, it has not consistently switched into electric mode, even when charged. Sometimes, it will stay in hybrid-only mode for days. Today, I received a warning of an electrical system failure. I have only had the vehicle for 3 months.

I was traveling on a highway at 65MPH in Hybrid mode. The car displayed a Service Hybrid Electric Vehicle System Warning Message along with several other system failure messages in rapid succession. The battery failure icon was also on. The car lost all power and started slowing down. Luckily traffic was light and I was able to reach a point to where I was able to move to a spot on the roadside. I stopped the car and it automatically went into park and would not move out of park. After several tries I was able to start the vehicle in esave mode and it was running on the ICE. All of the errors cleared. I was able to proceed to a side road and eventually make it home. I took it to my local dealer the next day and a read of the code was a B273C indicating digital crash detection. The service manager said this is a known problem and they are waiting for a fix. Reference Star Publication S2408000063 Rev. C In most cases only the Service Hybrid Electric Vehicle System Warning Message comes on for a few second and goes away. This has occurred on my vehicle multiple times with no side effects. One other time the car went into Turtle mode, which cleared after a restart. It was in town so was not an issue to pull over. This time the loss of power could have been catastrophic if traffic was heavy while traveling on a busy highway at high speeds.

We have an unknown problem with a clunking/creaking noise while driving the vehicle we believe is coming from the front of the vehicle, possibly the suspension or steering. We are not sure we feel safe driving the vehicle since after taking it to the dealer three times in the past year, the dealer acknowledges the clunking but has not been able to identify and fix the issue. We have been told by the dealer it is safe to drive - but if they can't identify and fix the issue - how do they know that to be the case? Without being able to identify the cause of the noise and whatever resulting unusual wear and tear, will we have a catastrophic steering or suspension failure while driving the vehicle? Our 2024 Jeep Grand Cherokee 4Xe Trailhawk, (purchased new) has an "air" suspension - not sure if it's an option or standard on the Trailhawk models. We have had it in to the dealer three times for this issue - this last time the dealer had the truck for 16 plus weeks. The front stabilizer bar has been replaced multiple times, the upper and lower control arms have all been replaced, all four air shocks have been replaced, and a mounting bracket replaced. The dealer told us they opened a Star case with Jeep and the Jeep engineer has been on-site to examine the vehicle. After the engineer requested three different fixes that did not fix the problem, the dealer returned the vehicle and stated they are aware the issue persists and the Jeep engineering group is working on a resolution (even though they no longer have the vehicle in their possession to test solutions). They will notify us when a repair is available.

1. The red wrench light, accompanied by a "service hybrid electric vehicle system" 2. The unconnect box needing to be serviced screen is also always popping up when the car turns on. Dealer was notified and did nothing about it.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while attempting to complete a right turn, the vehicle studently jolted and surged forward. The contact stated that because of the failure, the vehicle struck the curb before coming to a complete stop. The air bags did not deploy. No warning lights were illuminated. The vehicle was taken to the dealer, but the contact was not provided a cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened for a potential vehicle buyback. The failure mileage was 18,000.

The contact who is a State Trooper reported that the driver of a 2024 Jeep Grand Cherokee was fatally injured when a second vehicle crashed into the rear of the vehicle. A witness reported that the vehicle had stopped in the left eastbound lane on [XXX] when a second vehicle traveling approximately 70 MPH crashed into the rear of the vehicle. During the crash, the driver was partially ejected from the closed sunroof. The driver was pronounced deceased at the scene. The driver of the second vehicle was transported to the hospital with multiple fractures. No further information was available. The contact indicated that medical personnel removed the deceased driver from thru the sunroof of the vehicle and no doors had opened during the crash. While investigating the crash the contact reported that the steering wheel had separated from the steering column and was located near the rear seat area. Also, there were no visual signs of damage to the steering column or any sheered-off bolts from the steering column present. The contact indicated that an eye witness also indicated that the vehicle was driving erratically prior to stopping. The vehicle was later towed away. The cause of the incident was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was unknown.

The entire vehicle failed with a No Start Issue. The vehicle will not wake up, can not jump off. My safety is being stranded without a workable vehicle. No the problem has not been resolved after being towed into service to the dealer twice. The STAR engineers got involved this last time but asked the service center to release the vehicle to me because they could not replicate the issue. No warning lamps, messages or other symptoms to indicate a problem with the vehicle/engine/electronic system, the vehicle is just simply dead.

The catalytic converter had to be replaced after 3000 miles. Vehicle was purchased in September and it had to be replaced in December. Had to take vehicle in twice for them to diagnose the problem.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the brake pedal failed to keep the vehicle stopped while at a stop light or stop sign, allowing the vehicle to continue to roll forward. The contact stated that the taillights failed to illuminate until manually turned on. The failure occurred intermittently. There were no warning lights illuminated. The vehicle was taken to the dealer who could not determine the cause of the failure. The contact was informed to return the vehicle to the dealer if the failure occurred again. The vehicle was not repaired. The vehicle was taken to another dealer, Ron Carter Chrysler Jeep Dodge Ram League City (3535 Gulf Fwy, League City, TX 77573) however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 1,000.

Bought my new 2024 Jeep in July 2024 and went to work this morning and came out 8 1/2 hours later to a dead car and the after a jump the engine malfunction light was on called to make an appt to get my car in to see what’s going on. I have noticed that I have been having problems using the car starter sometimes it won’t start and my seat and steering wheel warmers are programmed to come on at all starts and if the temp outside is 40 and above they do not come on. When starting the vehicle it starts very heavy and loud.

the issues I'm experiencing are a rubbing sound when breaking and turing the wheel. THE CAR TURNED ON AND COULD NOT BE TURNED OFF. nothing worked or responded no matter what you pushed. The brake sensor and lane assist diagnostic fault codes (error codes)popped up which they couldn't find a bulletin or error code to replicate the issue. The vehicle would not read the key fob, it would say the fob had left the vehicle because the door opened, or if i move the key while in the vehicle( bulletin for this issue). I get the call that my vehicle is ready and I'm driving away and the steering wheel vibration coming from the engine between 40 and 49mph feels like I should be driving on rumble strips, but the drive is smooth, this is coming straight from the engine or transmission when you accelerate through the steering wheel. This was not an issue before they ran their tests and fixed said problems. The computers are still updating on the screen and I hope that it evens out when the car turns on and off and the computers reset.NOW TODAY the car starts dinging and error codes are flashing on my dash. It's the lane sensor and the lane assist error code going crazy. This was the issue they couldn't replicate or find a bulletin on. Here's the fun part, the problem becomes more consistent when I apply the brakes. One time the brakes seem to not work properly. All these error codes pop up when you initiate the braking system. Then the final error code was warning me that the breaking system was faulty. I drove it straight to the dealership and left out with them again.

Car consistently will not start after sitting for more than 2 days. Cannot be immeaditly jump started. Talke to dealer and was told that is an ongoing issue with all Gran Cherokee's. A check of their car lot shows most cars needed to be jump started to show clients. They also told be they just had a service meeting discussiong issues with cars and JD power surveys. It was agrred by the sales force the batteries were not powerful enough for the carsa. Stallantis rep said they never heard of this before

When driving on any kind of roads the brake pedal has a vibration. I recently changed the tires and it helped a little but the vibration is still there. I want to get this resolved bc I’m afraid of driving sometimes. The vibration isn’t crazy but I don’t know what is causing it. I feel unsafe driving sometimes.

it failed to shift out of low gear while merging onto the highway and the engine revved up to 6000 rpm as a result. I read that this is happening to other owners and the dealerships are unable to locate the problem. This is the first time that this happened to me, but from what I've read it will happen again. I'm afraid that the engine or transmission might blow up injuring me or or another vehicle next to me on the highway. I'm also afraid that if something does fail that it might cause me to lose control of the vehicle. I currently have a call into the dealership, but with what others have stated online, the dealerships have not been helpful in isolating the problem. There was no indication of any type (lamps or messages) that there was a problem.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that after driving for approximately 9 straight hours, the contact had turned on the driver-side seat warming feature. The contact then stated that she began to feel burns on her upper right thigh and immediately turned off the seat warmer. The contact stated that the burns were so severe that she went to urgent care for treatment. The contact was treated for burn blisters on her upper right thigh. The manufacturer was notified of the failure and the contact was instructed to take the vehicle to a dealer to have the seat inspected by a Chrysler investigator. The seat was torn apart and the investigator saw no signs that a breaker was tripped nor any evidence of burns on the heating coils. The vehicle was returned to the contact. The failure mileage was approximately 8,000.

The key fob does not alway work. It is like the system in the vehicle “times out” and when the buttons are pressed in the key fob nothing unlocks, tailgate doesn’t open, or remote start doesn’t work. The door handle has to be touched for passive entry to “wake up” the key fob. Also, sometimes the vehicle says “key fob not detected” when in the vehicle to start it. At 6 months old the fob batteries had to be replaced. I have brought this up to my dealer and they said Stellantis is aware of the issue and are expecting a fix in the first half of 2025. There are many Jeep Grand Cherokee that are being built to this day with this issue. [XXX] Here is a link to a thread on a jeep forum. I would’ve never bought this car if I knew I would have this key fob issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Total Brake Failure in 2024 Jeep Grand Cherokee Limited with less than 1800 Miles [XXX] , I was driving my new 2024 Jeep Grand Cherokee Limited, with less than 1800 miles on it, North on [XXX] in St. Michael, MN, traveling at approximately 30+ mph. I had signaled to turn E on [XXX] . I turned on my signal and began moving slightly to the right to get into the right turn lane, depressing my brake pedal at the same time. The brake pedal with little downward travel (an inch or less?) jammed and would not allow me to depress it any further. I had zero braking ability. A white car heading West on [XXX] , seeing I had my turn signal on and was moving to the right, began to pull out to make the LH turn onto [XXX] and go south. When my brakes totally failed, I swerved violently to the left, as my subconscious mind apparently indicated I was traveling too fast to make the RH turn. The white car continued to enter [XXX] , and by some miracle, I managed to make it around that vehicle as I swerved into the oncoming lane that, thankfully, had no approaching traffic. I continued N on [XXX] and tried several times to depress the brake pedal to stop but could not depress it more than a tiny bit, my wife yelling frantically, asking me what I was doing. I said, “the brakes don’t work!” It was as though the brake pedal had a brick beneath it, even though it did not have any obstruction. With the engine still running, I glided to a stop just short of [XXX], pulling over to the curb as I halted. Still, I could not depress the brake, so I put the vehicle in “park.” The engine still running and being on the main road just short of the turn into the housing development, I thought I should put it in “drive” and go around the corner for safety. The vehicle would not allow me to take it out of park. I tried a several times without su INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car did not start, the dashboard was on but did not started, where not able to take the electric park to tow it. Vehicle is new, with this weather being left stranded is not safe to go anywhere, you don't know if you will be able to return.

Battery dead (Consistently dies) after garaged for 24 hours. Could not use my car in an emergency medical situation. I cannot depend on my Jeep to start

High beams only working when physically holding the handle down. Automatic high beams not working at all and won’t come on unless you turn off automatic high beams. We took it into Flow Jeep in Charlottesville today where they told us they had heard about this issue from others, but that Dodge Jeep had not found fix and continue to claim it works as it’s supposed to. That cannot be when you cannot get the high beams to come on without physically holding the paddle. They cut the automatic highbeams on, which now means I cannot get my highbeams to come on at all unless I physically hold the handle down. You cannot drive holding that down the entire time. The car is now not sensing when it’s evening time and changing the interior lighting, so it’s not as bright. I have to go in and physically change that. We live in the country. This is a huge safety risk. We need Jeep to fix this.

INCIDENT HAPPENED TWICE IN ONE WEEK. NEW VEHICLE, WILL NOT CRANK/START. LESS THAN 60 MILES. THE /BATTERY WAS DEAD, COULD NOT BE JUMPED AND HAD TO BE TOWED.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the message "Automatic Emergency Braking (AEB) Failure - Service Required" was displayed and the emergency brakes were erroneously activated causing the vehicle to abruptly stop. The vehicle was taken to the local dealer who reprogrammed the AEB system, but the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 137.

Vehicle does not start consistently and when it does it shows reading of “key fob has left the vehicle” when key fob is actually in the car. Car has been towed and would not start. Dealer duplicated this issue and Stellantis says currently no fix. I just park in my garage and hoping they will do the right thing and repurchase and replace my vehicle.

I was driving at 65 mph on highway when warning screen came on ""Service Transmission Continue in D. Do not shift or turn engine off until you reach a desired location. You may not be able to shift again until serviced". Then warnings came up that each of the safety systems are disabled (lane assist, front collision, etc.). I was only a few miles from next. I slowed when exiting, car would not increase power when I tried to merge onto road, had to ride on shoulder to safe place to park. I put car in park, tried to shut it off, but it would not shut down completely. It also would not go out of park. Jeep had car towed, replaced transmission (took 4 weeks). Brand new car with only 866 miles on it. I definitely felt my life was endangered on highway with so many components failing & when car would not shut off. I'm now scared to drive it alone. Luckily I was in a populated area & close to home when this happened. (attached pics were taken when I was parked & car would not turn off)

-Steering boot popped open causing steering rack assembly to need replacement at 3,216 miles. -Power steering warning light engaged making me aware of an issue on 8/5/24. A strange cranking noise when making u turns occurred infrequently. -Car was taken to a repair shop on 8/5/24 where prior suspension, steering and wheel alignment work had been done on 6/25/24 due to fender bender. Diagnostic was performed and repair facility advised that code stated that a "power steering (computer) update was needed" and that Jeep would have to perform the necessary computer update. -Car was subsequently taken to Jeep dealership on 8/5/24 and dealership stated that a new power steering rack assembly was needed and that manufacturer warranty would be notified. Communication from dealership on 8/28/24 added that steering boot was torn and that incident was billed as additional claim to insurance incident on 6/25/24. -Vehicle component has NOT been confirmed by manufacturer and dealership is unwilling to pursue inspection of part because vehicle was involved in a fender bender on 6/25/24 at 2,410 miles. - Initial repair facility does not believe that damage to steering boot existed on 6/25/24. -Insurance representative has confirmed damage and paid additional claim, but cannot confirm if it was caused due to a defect in the part. It is my opinion that this issue may be caused by a defective part due to the timing of the issue and visual inspection of the part. I would like for NHTSA to evaluate the soundness of this power steering component due to the documented power steering component failures and recalls of the Jeep Grand Cherokee Laredo models manufactured 2021-2024. Due to the fact that the two repair facilities provided entirely different reasons for the power steering warning light, I would also request an investigation into the code that should appear when a power steering boot or steering rack assembly fails verses the code for a power steering "computer update".

The system does not work in my 2024 Grand Cherokee. My dealer agreed to take me out for a drive and after several attempts to get the system to engage (straight on rear end, corner of a stopped vehicle, corner of an exiting vehicle) nothing! No audible, visual or brake jerk. The technician was an awesome driver because he scared the ---- out of us trying to get the system to engage. Service advisor had the tech take out another 2024 GC to perform the same test. We went with him. Same thing.....nothing. In both SUVs multiple tests at varying distance setting were performed. They tried to tell us that nothing is wrong because when diagnostics were run there were no codes, no error messages so no problem. Told them that isn't good enough. They finally agreed to open a "star" (I think) report with corporate and I will be taking my GC into the shop on September 11th through the 13th. There are many other Jeep owners stating the same thing. Effects multiple models and multiple model years. [XXX] has threads that are discussing the problem and Jeep Cares is a member of that forum. I have also seen complaints on a Jeep Compass owners site. I believe Jeep is fully aware but many owners may not be familiar with how the system works. Dealerships are telling customers that they can't fix the system because the diagnostics aren't registering a fault. I had three incidents where I was cutoff by other drivers and the system did not engage. The system is supposed to work at 3 miles per hour or greater, but it doesn't work at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

FCA pushed an involuntary software update to our car on August 6, 2024. It completed about 75% of the update and froze, rendering our display and systems unusable. Our back-up camera only works intermittently as does many of the ADAs safety features. We have no temperature controls or radio either. We have been to the dealer multiple times and they are being told by FCA that the entire unit needs to be replaced. A search of social media (reddit) shows that others may be having the same safety issue. The dealer says they have had four more incidents come into their shop.

Screen displays blank and striped

The forward park usually works now it doesn’t and this is a 2024 jeep new from the dealer. Very unacceptable almost crash into another car bc the cluster will usually beep and show me how far I am when I get close and now i guess it just doesn’t do that anymore ? Can I get some help please and quick…..lot of money being spent on this monthly lease! I’d appreciate it thank u!!!!

While I was driving the panoramic sunroof shattered. The vehicle did not sustain any damage from any foreign object. There was a loud noise like an explosion coming from the top of the vehicle and then I heard a rattling sound. When I opened the sunshade I seen the panoramic glass was shattered. There wasn’t other vehicles or debris around me when this happened.

Second time the ignition module has failed, leaving myself, husband and 3 dogs stranded over an hour from home. Vehicle would not start or recognize the key fob. The vehicle has had to be flatbed towed TWICE in the 5 months of owning it for the same issue

Speedometer does not function. We have no idea how fast or slow we are going at any given time. It shows random speeds. Fearful we could cause an accident by unknowingly driving too fast or too slow. The speedometer display indicates we are going 40+ mph while we are sitting absolutely still at stop lights & that we are traveling at a variety of speeds including 0 mph while keeping up with traffic on the interstate. Tachometer does not function. The rpm gauge fluctuates wildly while idling and while the vehicle is in motion. Gear Display does not function. We have no way of knowing what gear the vehicle is in or if it will remain stationary, move forward or backwards. Driving this vehicle or simply having the engine on, could very easily cause death or serious injury. Air bags & warning display do not function. The red alert on the instrument panel is constantly lit up indicating that the airbags will not function in the case of an accident. Engine gear display does not function. Display will randomly indicate vehicle is in reverse while we are very clearly driving forward. We have no way of knowing if the vehicle will suddenly change gears a result. Engine randomly turns off while in motion. The engine began randomly turning off while we were driving even after we picked it up from the dealership following the first attempt at repairs. There is absolutely no warning when it happens. We have no way of knowing when, where or at what speed the vehicle will be moving when the engine shuts off. This affects all steering, braking and electrical warning functions. Transmission overheating. Gives multiple alerts indicating that the transmission was running at too high a temperature and needed immediate service by the dealer. We have no way of knowing if the transmission will catch on fire. New Vehicle purchased 5/2. Malfunctioned immediately +returned for service 5/8. NO repair has been successful. Vehicle cannot be driven safely

High Beam Headlamp Control not equipped with Auto High Beams feature does not turn on the high beam headlamps when requested if the master lighting switch is set to Auto headlamp position.

Brand new vehicle with 11 miles on the odometer. The emergency Braking system does not work. If I go into the settings and make a change to emergency braking, such as far or close, the message “Auto Emergency Braking (AEB) Unavailable Service Required” will come up on the cluster display. Once I restart the vehicle it goes away. If I go back into the AEB settings and make a change, the message will come up on the cluster again. When I restart the vehicle and the message goes away, it still does not seem as though the Auto Emergency Braking system is working. This is very dangerous.

The high beam recall was performed at the dealer,and it did not repair the problem.this is a 2024 Jeep Grand Cherokee.The car was at the dealer a second time to try to repair it ,with no success.Now Jeep refuses to let the dealer work on it a THIRD time.This recall is for the high beams not operating when set to auto.Safety recall no.108 S9 4.Jeep is not honoring the warranty at the risk of my safety and in breach of contract.This car was worked on March 20,2024 and still no help from Jeep,NHTSA, FTC, or Attorney General.Nice work folks! I first reported the problem on 1-15-24

this car has been worked on twice with negative results, now the dealer has told me Jeep does not want to try to repair it until further investigation.it does not comeply with FMVSS No.108 recall repair 12B Wich was performed twice with negative results.I think they are avoiding the lemon law by not trying to repair it a third time.No loaner or compensation offered.

returned car for recall on [XXX], [XXX],dealer performed Chrysler recall [XXX],negative results. returned to dealer on 3-20-2024,they had car from 9:30 until 5:00 pm negative results, fault still there. complaint [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

returned to dealer for recall 12b, F.C.A. US recall number,problem not resolved,Federal Motor Vehicle Safety Standard 108 59 4

Vehicle lost power on multiple occasions where it could not be operated or jump started to get moving. Odometer blinking/blind spot indicators staying illuminated/rear back-up camera fault reading "system unavailable" Brake pedal kicking back when trying to start the Jeep. Gear shifter moving when vehicle is dead. Dealer is working on vehicle again and I have been without it for a total of approximately 24 days since I purchased in November 2023.

When Vehicle is operated with the head lights in auto mode the operator is unable to activate the High Beam head lights with the paddle. The operator has to switch the headlights to a manual mode and then may activate the bright lights. The vehicle is not equipped with auto high beams. Vehicle was return to dealer service department. Dealer Contacted Chrysler / Jeep and said this is normal and no fix is available. This is the exact same issue that was presented to NHTSA with the 2021 Jeep Cherokee L and a safety recall was issued to due it violating standards. NHTSA Campaign Id 21V797000; Date: Oct. 14, 2021 Seems unsafe.

The high beams do not work when the lights are in the "Auto" position. When the lever is pushed forward to manually turn on the high beams, nothing happens but when it is pulled back the high beams will come on so long as it is being held back. The high beams will only work correctly when the lights are in the "ON" position. I have had this Jeep at the dealership three times and they cannot diagnose the problem or find any error codes. This appears to be a problem with many 2023/2024 Jeep Grand Cherokee's according to online comments and this also appears to be a similar issue as the recall which was issued in 2021 for that model of Jeep Grand Cherokee (21V-797 / Y66 Recall - These vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment).

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the display screen mal-functioned and the back over prevention camera froze with an image that there was no object behind the vehicle. The vehicle was taken to the dealer and a diagnostic test was performed. The dealer performed a software update however, the failure of the frozen screen with the back over prevention camera persisted. The vehicle was taken back to the dealer, and the wires were checked, and the dealer performed a factory reset. The contact stated that the failure persisted. The manufacturer was not made aware of the failure, but the dealer stated the manufacture was working on a software update to be available by the end of February 2024. The failure mileage was approximately 230.

I bought this vehicle 2weeks ago and she drove it Iowa. The next morning when she went to drive it, the battery was totally dead. Technician at Jeep Dealership it’s a software problem and they could take out that chip of the Telematics box is causing battery drain.

I am having the same head light issue they had a recall for the 2021 Grand Cherokee Recall #21V797000. I keep my headlights in the auto position the only wat to turn the high beams is to reach around the steering wheel and put the light switch in the manual mode. Please help

When Vehicle is operated with the head lights in auto mode the operator is unable to activate the High Beam head lights with the paddle. The operator has to switch the headlights to a manual mode and then may activate the bright lights. The vehicle is not equipped with auto high beams. Vehicle was return to dealer service department. Dealer said it should work but no error codes are presented. Dealer Contacted Chrysler / Jeep and said this is normal and no fix is available. Service Tech stated he can see multiple complaints of this in the service tech system. This is the exact same issue that was presented to NHTSA with the 2021 Jeep Cherokee L and a safety recall was issued to do it violating standards. NHTSA Campaign Id 21V797000; Date: Oct. 14, 2021

Just purchased a new 2024 Jeep Grand Cherokee Altitude - vehicle is not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. In 2021 there was a recall for this issue on Jeep Grand Cherokee Laredo's based on these vehicles failing to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment." NHTSA Campaign Number: 21V797000. It is unsafe to be moving the light switch from auto to manual in order to turn the high beams on. This will cause issues not having the lights set on auto as it can be forgotten to turn the headlights back on Auto so you aren't driving with the headlights off. Dealer explained this is how it works. There is obviously an ongoing problem being that there has been a recall issued previously for this exact problem.

Fuel gauge does not display accurate fuel amount. Gauge is stuck in 3/4 full tank hereby misleading how much fuel is in vehicle. This is on a brand new delivered jeep. Risk of running out of fuel with no warning whatsoever.